Just a thought, but at the settings used, depending on the the distance your DOF would have been 4" or less. "but the burlap on the back of the chair is in focus" - if you look closely at the burlap you'll see there's only about a 4" section just under the front of the hair that's in sharp focus, coincidentally of the same plane as the hair in front of her face. If you look at the hair in front of the eye, it's also in sharp focus. I've had this problem before with auto focus locking on hair rather than the eye. When that happens I can sometimes use spot focus on an area free of hair and use my DOF to catch the eye, or switch to manual focus.
Another possibility, which AF mode were you Using? AF-C, AF-S, or AF-A?
There's always the possibility of a focus problem, I've only found that to be the case a couple times in my lifetime. If you have concerns here's the way to check it, there's a link in the article to download the focus chart.
How to do a Camera Focus Test for Autofocus Issues