photo_bam
TPF Noob!
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- Dec 25, 2012
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Hello all and happy Christmas!!
Im unsure if this is the best place to post my question (sorry if not) but here I go...
Last saturday I just bought Nikon P7700 as a Christmas gift to myself :mrgreen:
Unfortunately, now that I carefully looked at it at home, it shows three or four minor scratches over the front element
These scratches are impossible to notice under normal light, it is, a well illuminated room or daylight. You need a lamp close to the lens pointed at the right angle and still you need to look for the scratches, moving the camera and/or the lamp here and there until you find them. Otherwise, without the help of a lamp put close to the lens, it is impossible to see those scratches.
I took some pictures and they all look perfectly ok (this Nikon P7700 is great!), but probably more test should be done. I have read that minor scratches do not cause any problem.
Yet, I feel very upset and uncomfortable as it is a brand new camera, it should be perfect!!
Im undecided whether to go back to the store or call Nikon center or do nothing and stop worrying about it.
Do you think warranty covers this? I doubt it because they may tell you "you did it, you are the one to blame".
What do you think? Do warranty usually cover the lens? I was told I have a 1 year warranty but wonder if this kind of stuff is covered??
And even if I go back to the store or visit Nikon offices, I would need to take my handheld lamp and spend some time trying to find the scratches to show the seller or Nikon representative.
I can not imagine myself telling the seller (or Nikon representative) "see? well, hold on, mmm.... uhhh... they should be around here, well.... there you have!, look! oh, wait, I missed it, wait a second...." while pointing with my hand held lamp at the lens and moving both to find out the right angle of incidence to make the scratches to show
Under normal light, no matte how hard I try or how I move the lens, I was unable to find the scratches.
These scratches are not circular, are almost parallel straight lines. (see the photos I attach, the first one under normal light, you wont notice any scratch, next two with the help of my lamp, last one under normal light) There is actually a fourth scratch that crosses the three main scratches at an agle, but that one is a lot more difficult to see, let alone to take a picture of it!!
This is the story, at the store, (a Nikon authorized and certified store) I asked the seller to show me a P7700 and she hesitated as she told me "we don't have one for showing, we only have this one at the showcase, well, I can show it to you" I told her I just want to feel the weight of it. Once I had it in my hands I told her "Im buying it" So she took it out of my hands and started to prepare it for packaging. Then I said, "do you have one unopened?" She told me not here, we have it at the warehouse and it will take a couple of hours or perhaps tomorrow to arrive here, but dont worry, this one is perfect and has not been used at all and we don't show it nor we take it out of the cabinet as I told you before we don't have it for customers to test it at all. In any case you have one year wrranty. So I said, ok, give me that one. So she continued packaging and I got distracted when I realized she was giving a soft cleaning to the lens with a soft microfiber cloth I was about to say "don't!" but was too late, then I thought that's nothing probably that's normal procedure at this store but still was surprised. Well, she gave a general cleaning to the whole body and screen. She showed me the lens and the screen to proof they were all ok. Of course it was impossible to notice at a glance!
Then, I wonder what to do?? Is it worth making a fuzz about it? Is it worth calling Nikon support?
Does warranty cover these kind of scratches?
Im uploading pictures about these scratches. Pictures make the scratches look terrible bad, they look worse than in ral life, believe me. Keep in mind these pictures were taken with my pocketable and cheap Samsung ST77 (I love it!) and with a desk lamp and handheld tungsten lamp pointing at the lens at the right angle. I upload some pictures without the lamp, just the normal bulb lamp at the ceiling in a well illuminated room. So you compare and see the lens seems perfect at a glance under normal light!
Thanks and sorry for the long post!!
Im unsure if this is the best place to post my question (sorry if not) but here I go...
Last saturday I just bought Nikon P7700 as a Christmas gift to myself :mrgreen:
Unfortunately, now that I carefully looked at it at home, it shows three or four minor scratches over the front element
These scratches are impossible to notice under normal light, it is, a well illuminated room or daylight. You need a lamp close to the lens pointed at the right angle and still you need to look for the scratches, moving the camera and/or the lamp here and there until you find them. Otherwise, without the help of a lamp put close to the lens, it is impossible to see those scratches.
I took some pictures and they all look perfectly ok (this Nikon P7700 is great!), but probably more test should be done. I have read that minor scratches do not cause any problem.
Yet, I feel very upset and uncomfortable as it is a brand new camera, it should be perfect!!
Im undecided whether to go back to the store or call Nikon center or do nothing and stop worrying about it.
Do you think warranty covers this? I doubt it because they may tell you "you did it, you are the one to blame".
What do you think? Do warranty usually cover the lens? I was told I have a 1 year warranty but wonder if this kind of stuff is covered??
And even if I go back to the store or visit Nikon offices, I would need to take my handheld lamp and spend some time trying to find the scratches to show the seller or Nikon representative.
I can not imagine myself telling the seller (or Nikon representative) "see? well, hold on, mmm.... uhhh... they should be around here, well.... there you have!, look! oh, wait, I missed it, wait a second...." while pointing with my hand held lamp at the lens and moving both to find out the right angle of incidence to make the scratches to show
Under normal light, no matte how hard I try or how I move the lens, I was unable to find the scratches.
These scratches are not circular, are almost parallel straight lines. (see the photos I attach, the first one under normal light, you wont notice any scratch, next two with the help of my lamp, last one under normal light) There is actually a fourth scratch that crosses the three main scratches at an agle, but that one is a lot more difficult to see, let alone to take a picture of it!!
This is the story, at the store, (a Nikon authorized and certified store) I asked the seller to show me a P7700 and she hesitated as she told me "we don't have one for showing, we only have this one at the showcase, well, I can show it to you" I told her I just want to feel the weight of it. Once I had it in my hands I told her "Im buying it" So she took it out of my hands and started to prepare it for packaging. Then I said, "do you have one unopened?" She told me not here, we have it at the warehouse and it will take a couple of hours or perhaps tomorrow to arrive here, but dont worry, this one is perfect and has not been used at all and we don't show it nor we take it out of the cabinet as I told you before we don't have it for customers to test it at all. In any case you have one year wrranty. So I said, ok, give me that one. So she continued packaging and I got distracted when I realized she was giving a soft cleaning to the lens with a soft microfiber cloth I was about to say "don't!" but was too late, then I thought that's nothing probably that's normal procedure at this store but still was surprised. Well, she gave a general cleaning to the whole body and screen. She showed me the lens and the screen to proof they were all ok. Of course it was impossible to notice at a glance!
Then, I wonder what to do?? Is it worth making a fuzz about it? Is it worth calling Nikon support?
Does warranty cover these kind of scratches?
Im uploading pictures about these scratches. Pictures make the scratches look terrible bad, they look worse than in ral life, believe me. Keep in mind these pictures were taken with my pocketable and cheap Samsung ST77 (I love it!) and with a desk lamp and handheld tungsten lamp pointing at the lens at the right angle. I upload some pictures without the lamp, just the normal bulb lamp at the ceiling in a well illuminated room. So you compare and see the lens seems perfect at a glance under normal light!
Thanks and sorry for the long post!!