imagemaker46
Been spending a lot of time on here!
- Joined
- Mar 9, 2011
- Messages
- 4,422
- Reaction score
- 1,705
- Location
- Ottawa, Canada
- Website
- imagecommunications.ca
- Can others edit my Photos
- Photos NOT OK to edit
Hi Lady,
I'm so sorry to hear about your breakage. Ugg, I've had a broken collarbone in the past, and it's blindingly painful. Get better soon!
Now for the sad part: People sue other people every day for all kinds of petty B.S. They can also talk all the smack they want on the internet.
The happy part: is that you covered yourself with a contract that had a stipend for this situation, an excellent reason for transferring the job (it was actually in the clients best interest as you couldn't have done the job to your normal ability with a break like that), and seem to have bent over backwards to make them happy. You provided them with photos that they really like. There is no judge anywhere, in a courtroom or the internet that would take there bitching as legit.
YMMV, but my response would be to say it just like I have above. Let them know that THEY were your first concern. And that you DID take care of them. And NO WAY IN HELL do they get the photos AND the money. Pick one.
This type of thing has happened to a few friends of mine in town, and they stuck to their guns, and came out a.o.k on all counts. They won their court cases, and they also won the sympathy of lots and lots of brides who totally went with the photographer in the dispute.
Just get well.
Well said bennilou. It is a tough situation when something comes up that falls outside the control of the contracted photographer, having to deal with an injury, and then deal with people that are apparently happy with what they saw and yet still want to stir up trouble, it really adds insult to injury. Having aquired a replacement photographer on short notice is tough enough. I would just stick to it, I wouldn't consider any kind of refund, give them the photos and if they want to go to court over it, at last you can say, "I honoured the contract" Good luck.