So I sell seats at conferences. There are two ways to buy a seat at one of our conferences. The first is through our marketing department which would mean paying on our website through online registration, faxing in a filled out reg form, or calling our customer service. All three means the entire fee goes to the company. The second would be through telesales ie. me. When one of my customers finds their way to the internet we usually lose the deal unless we have proof that we were in contact with them, and that the only reason they booked is because of us. When this happens we send in a turnover request to the boss, and he reviews the evidence and will usually turn it over so we get credit and our commision. I've had deals turned over without e-mails before. Just word from my manager that a mistake was made while registering online. Well today I got word that my 5 e-mail conversation with a customer over 2 monthes was not enough evidence that I should get credit. Like how much friggin time does one have to put into something like that? So angry. My boss is such frigging cheap a-hole. They've done everything in their power to be cheap about the commision they're giving out to us in the last year. I understand the concepts, but totally sh!tting on the sales force that drives the companies profits up EVERY year is rediculous. ....end rant. Sorry. I had to vent somehow.