Hi Boomer,
I'm sorry you had such a crappy experience! Mom truly sounds like a terror.
Here are some of the problems you might be having communication wise, though.....
1. First of all, you need a contract that states that it is up to your artistic opinions which images are received. Mine goes on and on to basically say, "Im taking a ton, but you will see only the best-and you have to trust me as to what best means".
2. Secondly, try to stay away from the numbers game. If you can't, give them a really wide range-500-1000. That way you have some leeway.
3. Don't count a bw conversion or a crop (most times) as a seperate photo. The crop can fly in formals as a separate photo, but that's about it.
4. When people gripe about how they look in a photo, "Im not smiling in any of them", remind them that you are there to document the day. You only shoot what happens. (Or as I sometimes say, "I'm a technician, not a magician") If she is griping about not smiling in formals, then yes, some of that might be your fault, but only some of it. The other half is her responsibility.
5. But the main thing is this: Who signed the contract? That is the only person who matters. For all you know the kids are over the moon in love with the photos. If Mom didn't sign, I'd politely let her know that you are under contractual obligation to the bride and groom.
Is there any way we could view the gallery? I'm just curious as to how you are counting photos.
But other that that, the lady sounds like a loon. You get those from time to time.
