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K_Pugh · Nov 17, 2008

I tried changing my Avatar but all i get is "Unable to save file".

The avater was 100x100 pixels and 8k, i even tried taking it down to 95x95 pixles. I've tried uploading from photobucket and from my own machine, same error. I also deleted my old avatar from the site just in case but still not getting any further.

Any ideas?

terri · Nov 17, 2008

:scratch: I really don't have any idea. You're trying both methods and getting the same error. Have you changed it before with no difficulty? Any other changes in your browser since then? Have you cleared your cache and tried again?

Overread · Nov 17, 2008

hmm I tried changing recently (last hour or so) and got the same message. At first I thought it was because I was uploading a GIF instead of a JPEG 0 but just tried to change it to a previous ava and got the same message.

Could it be that update the other day has caused a problem?

K_Pugh · Nov 17, 2008

Yeah changed it before with no problems. I tried clearing my cache etc in Firefox and it still has the same error. I tried Internet Explorer, too, still the same error. Both methods have the same error yup.

may be some sort of directory permission settings?

Harmony · Nov 18, 2008

So I may be going crazy.

I want to upload this photo as my avatar:

I'm using the "upload directly from computer option" with a version that is 100X100 pixels EXACTLY and 29.30 KB. It's a JPG.

But it's not working. I've also tried uploading it from flickr at the thumbnail size. And it's not working.

Does TPF have a glitch, or am I just completely techonologically challenged?

Hertz van Rental · Nov 18, 2008

Try converting it to a .GIF - I've found that works.

ferny · Nov 18, 2008

Harmony said:
I'm using the "upload directly from computer option" with a version that is 100X100 pixels EXACTLY and 29.30 KB. It's a JPG.

Note: The maximum size of your custom image is 100 by 100 pixels or 24.4 KB (whichever is smaller).

There be your problem.

LaFoto · Nov 18, 2008

I found I have to save avatar photos at "9" out of Photoshop. "10" no longer works, too many KB!

Arch · Nov 18, 2008

It is possible that TPF is experiencing a few technical problems at the moment, this may or may not be one of them... just let one of us know if you can't find any way of fixing the issue yourself (or start a thread in the feedback section) and we will look into it. Thanks.

Chiller · Nov 18, 2008

I tried to change mine twice...once at home and once at work, and got the same error.

Harmony · Nov 18, 2008

Saving it as GIF doesn't work, and uploading at 50x50 and 10 KB doesn't work either. I'll post in the feedback forum.

Harmony · Nov 18, 2008

Me too. Tried it at 50x50 pixels, and also down to 10 KB... no luck.

terri · Nov 18, 2008

Guys: I believe the issue has been resolved. Can you all try uploading again, and just post here if you continue to have issues?

Thanks for being patient while we were troubleshooting.

Edit: btw, I merged Harmony's thread from OT into this one, so we keep track of everyone's comments. Thanks again!