Canon Error 99 Popup flash question.

Discussion in 'Photography Beginners' Forum' started by Tulsa, Jan 23, 2011.

  1. Tulsa

    Tulsa TPF Noob!

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    I am wondering if this could just be the flash bulb needs to be replaced? It has done this since I have owned it. Error 99 seems to be a general error. It only happens when the flash pops up. I never use it, but I would like to fix it. Any ideas or experience with this?


     
  2. safeshot

    safeshot TPF Noob!

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    figured maybe this would help

    I have seen many postings on this and just wanted to share some troubleshooting that I went through with Canon. I received frequent Err99 messages last month. I would hear the shuttler "slap" and then the err would show up. Nothing would be saved and I would have to power off then on.

    I had to send mine in and the shutter mech was replaced.

    Here is what Canon said to try:


    Thank you for contacting Canon product support. I'm sorry to hear that
    your EOS 10D is displaying an "ERR 99" message.

    To isolate the cause of the issue, we suggest that you do the
    following:

    1. Turn off the camera.
    2. Remove the lens, battery, and CF card.
    3. Allow the camera to sit without power for approximately 20 minutes.
    4. Insert a fully charged battery, and turn on the camera.

    Does the "ERR 99" message appear? If it does, then the camera should
    be serviced. If it does not, then please proceed to the next set of
    steps:

    1. Turn off the camera.
    2. Insert the CF card.
    3. Turn on the camera.
    4. Format the CF card in the camera.

    Does the "ERR 99" message appear? If so, then the CF card is the most
    likely source of the issue. Try using a different card.

    If the message does not appear, please complete the following steps:

    1. Turn off the camera.
    2. Clean the lens contacts by gently rubbing them with a pencil eraser
    or soft cloth. Be careful that you do not let any debris fall into the
    camera body.
    3. Reattach your lens.
    4. Turn on the camera.

    If the "ERR 99" message only appears when one particular lens is
    attached, then that lens should be examined by a service technician.

    If you see the "ERR 99" with a different Canon lens attached, then the
    camera should be serviced.

    For factory service, forward your digital camera (remove the CF card
    and battery) properly packaged and insured, with a letter describing the
    difficulties. Be sure to include your name, address, telephone number,
    and proof of warranty (if applicable). Send to the Canon Factory
    Service Center at the following address:

    Canon Factory Service Center
    100 Jamesburg Road
    Jamesburg, NJ 08831
    Tel.# (732)521-7007

    or

    Canon Factory Service Center
    15955 Alton Parkway
    Irvine, CA 92618
    Tel.# (949) 753-4200

    Your equipment will be examined and you will be advised of the
    findings.
    The length of time for the repair will be dependent upon the nature of
    the repair and availability of parts if needed. If the repair entails
    something that is not covered in warranty you will be sent a written
    estimate to the address that you have provided.

    Thank you for choosing Canon.

    Sincerely,

    xxxx
    Product Support Representative
     
  3. Tulsa

    Tulsa TPF Noob!

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    Thanks for the input, I have come across that when I searched, has nothing to do with my issue though.
     
  4. Overread

    Overread has a hat around here somewhere Staff Member Supporting Member

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    Error 99 is a catch all error code for when the camera itself cannot diagnose what is specifically wrong with itself. About the only way to find out what is broken is to send it into a canon service centre and have them have a look at it.

    It could be the flash bulb has gone - it could be a loose connection - it could be something in the firmwire got messed up - etc...
     
  5. Tulsa

    Tulsa TPF Noob!

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    I am going to run by the camera store with it tomorrow, and see if they have a new flash bulb and try that.
     
  6. Derrel

    Derrel Mr. Rain Cloud

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    Gotta love that err99. It has bitten me on the butt multiple times.
     
  7. mikelmartin

    mikelmartin TPF Noob!

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    Hi

    Was at the photoshop the other day and overheard a complaint about an error 99 and like all nice boys I pretended not to listen. Well to sum it all up its a software error that only the service center can fix. Well that is what I heard ... If its any coincidence his cam was the canon 7D.

    Mikel
     
  8. Sonoma

    Sonoma No longer a newbie, moving up!

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    My 350d had the same problem when I got it. Pop-up flash did not work and I kept getting an error 99 message. I purchased the camera refurbished by the way.

    Contacted Canon via email and went thru the same thing Safeshot did. Finally, Canon said send it in for repair, so I did three times before they got it working correctly! That was probably two years ago and I have not had any trouble with it since. Not that I ever use the pop-up flash anymore. If I remember right I think they said in the paperwork that a control board was replaced.

    Oh, also it would have cost a little over $200 for the work; out of warranty!(plus shipping)

    Good luck.
     
  9. Tulsa

    Tulsa TPF Noob!

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    Thanks, if thats the case, I will keep it as is. I never use the pop up. I was going to fix and sell to upgrade, but it will just be my backup.
     

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