Canon R5 "No Picture"

[Donde]

Don't know what setting got changed but the last two times I tried to download photos to my computer a white page appears with the words "No Picture". I've had to remove the card and put it in a card reader. What happened and what's the remedy?

 

[terry_g]

Do you have to most up to date firmware installed in the camera?

 

[Donde]

I'm not sure. How do I check?

 

[terry_g]

It tells you on setup screen page 6 at the bottom.

 

[Donde]

Thank you.

 

[Donde]

I have since learned the problem is with the Mac update to Ventura.

 

[ronlane]

Not sure what the problem is but I always use a card reader to move images vs plug in the camera to my MacBook. The only time I do that is when I am shooting tethered.