I've seen this, and was wondering is this the two guys who met somewhere somehow, started a start up, and can't seem to get orders filled? No, this is two other guys who met somewhere else...
Started glancing thru their Terms (and the first paragraph is odd enough) and they don't guarantee that the colors etc. on this glass will look like your original. No guarantees as to delivery time. Okay, they offer a return, reprint, or 'no action'... then maybe a refund could be a possibility.
Nope, damage is apparently your problem once it's been shipped, not Fractures. Good luck with these guys. Maybe it'd be fine, I dunno. I find it questionable at best when they're affiliated with some other company that prints others' photos, and seems to appear to be in the US (with a NY address/office) but are actually out of I forget where, the UK or Netherlands. I don't trust online sites that are actually something or someplace different than what or where they appear to be.
One more goodie, 'lifetime' of the product is an estimated 5 years.