help with RAW

julie32 · Feb 22, 2008

going to try and re-install. EOS utility is on the same disc as the DPP.

julie32 · Feb 22, 2008

I'm really frustrated....not having any luck with it. I see that it's downloaded from the CD. It's all in my canon utilities folder. Am I suppsoed to drag the icons out of there? Click on them? Nothing seems to work tonight....

julie32 · Feb 22, 2008

it seems the eos utility is still 1.4 on my c omputer, even though I've installed the new one twice.

TCimages · Feb 22, 2008

sounds like a driver issue. When you plug the camera in is Windows XP recognizing it? When you got that initial window earlier, maybe you selected it to always remember to open with Iphoto by accident, so now it may not be connecting to Utility.

Can you open Utility manually and the open then plug the camera in?

TCimages · Feb 22, 2008

julie32 said:
it seems the eos utility is still 1.4 on my c omputer, even though I've installed the new one twice.

Ok, thats a problem. You need 2.0.1.0.1

Uninstall 1 first, if you havent already

julie32 · Feb 22, 2008

I'm on Mac fyi....

TCimages · Feb 22, 2008

o crap. don't know that Operating system. Sorry

julie32 · Feb 22, 2008

oh no! I'm banking on you!!!

julie32 · Feb 22, 2008

would you believe, "you" got it to work?? Once I deleted the old EOS Viewer, it was able to download the new one. Right now it's uploading my raw shots. I seriously, owe it all to you.
Can I know your name?

julie

TCimages · Feb 22, 2008

lol, Hi Julie, my name is Tom lol
glad we got it worked out

julie32 · Feb 22, 2008

Tom, I spoke a little too soon. EOS Viewer is definitely there now. So is DPP. The viewer recognizes the photos, but they're not uploading to DPP, does that make any sense to you?

julie32 · Feb 22, 2008

I'm looking at both the viewer and dpp up on my screen. I see my images from the camera in the utility, how do I get them into DPP, or best, how can I open these raw files to edit?