Big_Pink_Snapper
TPF Noob!
- Joined
- Oct 29, 2009
- Messages
- 60
- Reaction score
- 1
- Location
- Canada
- Can others edit my Photos
- Photos NOT OK to edit
Not sure if this is the correct place for this, but I wanted to share my recent experience with the above mentioned businesses. First, the back story.
A few weeks ago, I noticed some specs on my images that were really annoying. They were pretty prominent and were causing me some frustration and time in PP. After blowing off the sensor with my Giotto Rocket with no improvement, I headed down to my local Henry's Camera to see what could be done. Once I arrived, I explained the situation to the sales person and asked if they did in store camera servicing. She told me that they did not and that I would have to send the camera off to Nikon Canada for 6-8 weeks. I chagrined at the thought of being without my camera for that long when she piped up and suggested a DIY sensor cleaning kit. I was a little hesitant at first, but decided to give it a shot after she assured me it was safe. I purchased the kit and headed home.
That day, I set my camera up on the tripod with a fully charged battery, in the bathroom with all the lights on and the shower running, as I had read that this would help keep the dust down. I opened the cleaning kit and read all the instructions carefully as I didn't want to mess this up. I did the 2 passes recommended by the sensor cleaning products instructions, but immediately noticed major streaking across the sensor I re applied a second time, as stated in the instructions if streaking were to occur, but yielded the same result. Not impressed, I decided to give up to avoid any possible damage. I mounted a lens and shot a few test pics and all seemed fine. I went outside on the deck to take a few shots and that's where it all went downhill. EVERYTHING was crazy overexposed and blown out! I tried every setting and mode imaginable but to no avail. My heart sank and I wanted to snap!
By this time, the camera store was closed and I would have to wait until tomorrow to contact them and see what was up. The following day, I decided to take the camera into Henry's and explain to them that the product they sold me, ruined my camera. At first, they were a little defensive and I had to get the manager involved, but once I spoke with him, things got better. He told me that he would send my camera to Nikon Canada on his dime and would have them assess it and go from there. He lent me a d300 for the time it would take and sent me on my way. WOW, great service! A few weeks past and I got a call yesterday saying that my camera was back and that it was all fixed with a new shutter at NO Cost by Nikon and they gave me a 3 month warranty on the work. I was astounded! I picked up the camera and all is well and works like new!
Sorry for the long post but I am really impressed at the level of quality service I received both by Henry's and by Nikon. The kicker is that I didn't purchase my camera @ Henry's and they were aware of this. Hope this helps some people make a decision when it comes down to where to purchase camera gear. I know for a fact that I would have never received this type of service from Best Buy or Future Shop.
Chad
A few weeks ago, I noticed some specs on my images that were really annoying. They were pretty prominent and were causing me some frustration and time in PP. After blowing off the sensor with my Giotto Rocket with no improvement, I headed down to my local Henry's Camera to see what could be done. Once I arrived, I explained the situation to the sales person and asked if they did in store camera servicing. She told me that they did not and that I would have to send the camera off to Nikon Canada for 6-8 weeks. I chagrined at the thought of being without my camera for that long when she piped up and suggested a DIY sensor cleaning kit. I was a little hesitant at first, but decided to give it a shot after she assured me it was safe. I purchased the kit and headed home.
That day, I set my camera up on the tripod with a fully charged battery, in the bathroom with all the lights on and the shower running, as I had read that this would help keep the dust down. I opened the cleaning kit and read all the instructions carefully as I didn't want to mess this up. I did the 2 passes recommended by the sensor cleaning products instructions, but immediately noticed major streaking across the sensor I re applied a second time, as stated in the instructions if streaking were to occur, but yielded the same result. Not impressed, I decided to give up to avoid any possible damage. I mounted a lens and shot a few test pics and all seemed fine. I went outside on the deck to take a few shots and that's where it all went downhill. EVERYTHING was crazy overexposed and blown out! I tried every setting and mode imaginable but to no avail. My heart sank and I wanted to snap!
By this time, the camera store was closed and I would have to wait until tomorrow to contact them and see what was up. The following day, I decided to take the camera into Henry's and explain to them that the product they sold me, ruined my camera. At first, they were a little defensive and I had to get the manager involved, but once I spoke with him, things got better. He told me that he would send my camera to Nikon Canada on his dime and would have them assess it and go from there. He lent me a d300 for the time it would take and sent me on my way. WOW, great service! A few weeks past and I got a call yesterday saying that my camera was back and that it was all fixed with a new shutter at NO Cost by Nikon and they gave me a 3 month warranty on the work. I was astounded! I picked up the camera and all is well and works like new!
Sorry for the long post but I am really impressed at the level of quality service I received both by Henry's and by Nikon. The kicker is that I didn't purchase my camera @ Henry's and they were aware of this. Hope this helps some people make a decision when it comes down to where to purchase camera gear. I know for a fact that I would have never received this type of service from Best Buy or Future Shop.
Chad