I need to vent about my camera return.....

[robbins.photo]

.......Seems a lot more likely that someone at Adorama unboxed it and failed to document the items properly (since the bag and card wouldn't not have an obvious serial # on it I doubt they could verify which was which after the fact). Again, might just be me.

A complete stock check was carried out for these 3 items. Our inventory balances 100% on all 3. We did not receive the items

Ok, well I'm not privy to all of the details here but from what I understand so far at least your cs reps started by saying that she'd be charged for the open memory card and when she asked for it to be shipped back that's when it was stated that it and the bag we're not recieved.

So I think it would be fair to say at least that there are some internal communications issues that unfortunately made the situation worse.

Under the circumstances charging wholesale plus perhaps a small fee for incidental expenses would seem reasonable, at least to me.

 

[gsgary]

I doubled checked my home because you asked me to, and I was trying to comply with your process, not because I doubted it was in the box.

In our last communication, you asked me questions that you should already know the answer to. Did I insure it? It was Adorama's prepaid label. So you tell me, was it insured? Any insurance claim would need to come from Adorama, since they paid for the shipping. You also completely ignored my request about information concerning the extra $30 charge. You completely ignored my request to have it credited towards a new camera. Yes, these small "free" things cost your company money, but Obviously not full retail price. Yes, I am frustrated that it's been weeks, and I seem to have gotten nowhere, and yes I have much better things to do with my time than debate this topic in a public forum. I look this is why it pays to buy local forward to seeing a response from you in my inbox, and I look forward to updating this thread with a happy ending.

Next time go to the shop and handle the camera if you don't like it don't buy it, if there is a problem with the camera take it back in person, before I bought the Sony A7 I was in the shop about 5 times trying it out before I bought it this is the main reason I buy local even if it costs more but it turned out local for the A7 was £40 cheaper so it was win win

 

[HelenOster]

......your cs reps started by saying that she'd be charged for the open memory card and when she asked for it to be shipped back that's when it was stated that it and the bag we're not recieved.

So I think it would be fair to say at least that there are some internal communications issues that unfortunately made the situation worse.

Under the circumstances charging wholesale plus perhaps a small fee for incidental expenses would seem reasonable, at least to me.

The rep made a mistake. She confused 2 different issues that she was working on at the same time.

As I already stated, there are procedures to follow, the first was for me to establish beyond all doubt that the missing items were not in our inventory. The next is to get a written statement from the UPS representative who re-packed the goods, that they do not have them. The third is to have UPS investigate as a prelude to an insurance claim.

Whether or not there are outstanding funds to be paid depends upon the outcome of the above, and the $$$ figures will come from the purchasing department, not from me.

 

[robbins.photo]

......your cs reps started by saying that she'd be charged for the open memory card and when she asked for it to be shipped back that's when it was stated that it and the bag we're not recieved.

So I think it would be fair to say at least that there are some internal communications issues that unfortunately made the situation worse.

Under the circumstances charging wholesale plus perhaps a small fee for incidental expenses would seem reasonable, at least to me.

The rep made a mistake. She confused 2 different issues that she was working on at the same time.

As I already stated, there are procedures to follow, the first was for me to establish beyond all doubt that the missing items were not in our inventory. The next is to get a written statement from the UPS representative who re-packed the goods, that they do not have them. The third is to have UPS investigate as a prelude to an insurance claim.

Whether or not there are outstanding funds to be paid depends upon the outcome of the above, and the $$$ figures will come from the purchasing department, not from me.

Well it is unfortunate that the rep made such an error, and I do understand that there are procedures to be followed but I guess my thought process would be is the rather low dollar amount you'll recoup on a couple of loss leader items really worth the bad PR.

In the end of course that's a decision each company has to make for itself.

As it is I have to admit that despite having done business with you folks myself in the past that this has raised a lot of doubt in my mind about what might happen if I ever did have to return a purchase.

 

[terri]

I think JJ and Helen should be allowed to discuss this privately via PM here or regular email outside the forum.

 

[TCampbell]

Which memory card brand & model is this that's $50???

Memory cards are cheap... really cheap. They're typically less than $1 per GB of capacity. A high-end 32GB card (even at Adorama since I'm checking their store as I write this) is typically less than $30 for the best of cards. Usually the cards included for free aren't the top cards. I'm looking at Adorama's packaged cameras (where they throw in some extras) and if they include a card, it's only described as being a 32GB Class-10 SD card (no brand or model is mentioned) and a 32GB class 10 card retails for about $15-17.

I've had cameras come with things such as "free" bags.... they're $10 bags. That leaves the question of the "filter set" value... but I've a sneaking suspicion you didn't include B+W brand filters or Hoya Pro1 filters.


Let's just assume the worst. Let's suppose JustJazzie is bad person and is trying to scam Adorama out of the accessories. I'm guessing the retail cost of the card is $15, the value of the bag is $10, and I can't imagine the filters are valuable either (they never are). It seems like the charge Adorama wants is being exploited as a huge profit-making opportunity.

Let me state this in different terms. While JustJazzie "might" be scamming here... it seems like for Adorama's part... it seems a lot more likely that Adorama is scamming here. I'll be pretty shocked if they can name the brands and models of all those products they included as free bonus items and the total comes anywhere even remotely close to what they are trying to charge for them.

 

[gsgary]

I love justjazzie threads there is alway drama

 

[IzzieK]

I have only done business with Adorama once since last year as I always find what I want with B&H at a better price. I'd stick with B&H from now on...they are good and friendly people too.

Terri...please do not close this topic here yet. I'd be eager to know the result of JJ's complaint against this company.

 

[DandL]

I have only done business with Adorama once since last year as I always find what I want with B&H at a better price. I'd stick with B&H from now on...they are good and friendly people too.

Terri...please do not close this topic here yet. I'd be eager to know the result of JJ's complaint against this company.

I'm eager to know the results too.

 

[HelenOster]

I have only done business with Adorama once since last year as I always find what I want with B&H at a better price. I'd stick with B&H from now on...they are good and friendly people too.

Terri...please do not close this topic here yet. I'd be eager to know the result of JJ's complaint against this company.

I'm eager to know the results too.

After carrying out a thorough inventory check, triple-checking all returns documentation plus an exhaustive search of our Distribution Center, we can state with 100% accuracy that the missing items were not at any time received back from the OP. We have therefore opened a claim with UPS.