Oh boy... PLEASE help, asap?

[sparrowblue]

I want to thank everyone again for your knowledge and expertise...
e.rose, major thanks for your no nonsense reply about the whole thing, it's very helpful.

Trever... I asked again, because she upped the ante, as it were. Taking it from crazy to certifiable. I am feeling in over my head, so I wanted to garner more semi-pro/pro opinions.

Again, thank you all!! This information really helps.

 

[Josh66]

Is this the same lady as before, or someone else?

 

[sparrowblue]

Is this the same lady as before, or someone else?

Same. So much the same, unfortunately.

 

[Bitter Jeweler]

I want to thank everyone again for your knowledge and expertise...
e.rose, major thanks for your no nonsense reply about the whole thing, it's very helpful.

Trever... I asked again, because she upped the ante, as it were. Taking it from crazy to certifiable. I am feeling in over my head, so I wanted to garner more semi-pro/pro opinions.

Again, thank you all!! This information really helps.

Don't be afraid to put your foot down.

What bad things can this customer say to anyone that is truthful, and doesn't make her sound like a fool?

You have the contract, stand by it. Go over it with her. Gladly sell her all the images she wants, with a discount for bulk purchase.

It sounds like you did this at a loss anyhow.

 

[Croissant Seven]

This shouldn't even be a question. If you want to be in business, any kind of business, you need to be able to tell idiots to eff off. People will push you as far as you allow them to. You don't have to be rude, but neither do customers, and if someone is being pushy, all the more reason to stand your ground.

As far as taking it to court, make it clear that she's free to sue you if she wants to, but it works both ways. If she sues you and doesn't win, you get to sue her for legal costs and loss of income from having to spend time defending yourself and your business.

Unless your contract is full of holes, she has no grounds to sue you in the first place.

 

[e.rose]

I want to thank everyone again for your knowledge and expertise...
e.rose, major thanks for your no nonsense reply about the whole thing, it's very helpful.

Trever... I asked again, because she upped the ante, as it were. Taking it from crazy to certifiable. I am feeling in over my head, so I wanted to garner more semi-pro/pro opinions.

Again, thank you all!! This information really helps.

Don't be afraid to put your foot down.

What bad things can this customer say to anyone that is truthful, and doesn't make her sound like a fool?

You have the contract, stand by it. Go over it with her. Gladly sell her all the images she wants, with a discount for bulk purchase.

It sounds like you did this at a loss anyhow.

This shouldn't even be a question. If you want to be in business, any kind of business, you need to be able to tell idiots to eff off. People will push you as far as you allow them to. You don't have to be rude, but neither do customers, and if someone is being pushy, all the more reason to stand your ground.

As far as taking it to court, make it clear that she's free to sue you if she wants to, but it works both ways. If she sues you and doesn't win, you get to sue her for legal costs and loss of income from having to spend time defending yourself and your business.

Unless your contract is full of holes, she has no grounds to sue you in the first place.

^^^These.

 

[vtf]

This type of customer tends to have a friend or spouse who thinks they know the business and is poorly adivising this person. Good Luck. :thumbup:

 

[Josh66]

Is this the same lady as before, or someone else?

Same. So much the same, unfortunately.

In that case, ignore my comment about a pattern developing.