NedM
No longer a newbie, moving up!
- Joined
- Jan 6, 2014
- Messages
- 390
- Reaction score
- 64
- Location
- USA
- Can others edit my Photos
- Photos OK to edit
OK, so I accidentally double-booked two clients on the same date.
Dilemma:
One of the clients is a maternity session; she has already rescheduled with me several
times before due to various reasons. (Booked through a deposit)
The other client is a couple looking to get their engagement session done, so they can
get their "Save the Date" invites sent out. (Engagement session was complimentary because they
booked me for their wedding next year)
What I did:
I ended up rescheduling the engagement session for the next day. I figured I didn't want
to reschedule the maternity client seeing as this would be our 4th attempt. This caused
the couple to become a little irritated seeing as they initially booked for the date first, and I
accidentally booked another client on top of theirs. I ended up calling the couple and explaining
the situation. They were understanding, albeit a little frustrated, but agreed to move their session
to the next day. They had to move their schedule around a bit, but they want to get their invites sent
out ASAP.
Did I do the right thing?
This is my first time double-booking and it felt like I couldn't operate my business. The maternity
client doesn't know anything about the double-booking since I rescheduled the couple. The couple
seemed very understanding but I felt so guilty pushing their session back 1-day. How should I hav
handled this situation?
Dilemma:
One of the clients is a maternity session; she has already rescheduled with me several
times before due to various reasons. (Booked through a deposit)
The other client is a couple looking to get their engagement session done, so they can
get their "Save the Date" invites sent out. (Engagement session was complimentary because they
booked me for their wedding next year)
What I did:
I ended up rescheduling the engagement session for the next day. I figured I didn't want
to reschedule the maternity client seeing as this would be our 4th attempt. This caused
the couple to become a little irritated seeing as they initially booked for the date first, and I
accidentally booked another client on top of theirs. I ended up calling the couple and explaining
the situation. They were understanding, albeit a little frustrated, but agreed to move their session
to the next day. They had to move their schedule around a bit, but they want to get their invites sent
out ASAP.
Did I do the right thing?
This is my first time double-booking and it felt like I couldn't operate my business. The maternity
client doesn't know anything about the double-booking since I rescheduled the couple. The couple
seemed very understanding but I felt so guilty pushing their session back 1-day. How should I hav
handled this situation?