Canuckphotos
TPF Noob!
- Joined
- Aug 21, 2013
- Messages
- 70
- Reaction score
- 5
- Location
- Ontario, Canada
- Can others edit my Photos
- Photos NOT OK to edit
Hello folks! Hope everyone is having a good weekend.
This is a caution about photobook "Canada". The reason I put quotations around Canada is because although this site is labeled as such and the contract info is for a local address it is not as it seems.
A while back I took my wife's maternity photos and the intention from the start was to make a photobook. I looked at the usual photobook websites, however, I decided to support a Canadian company and local business.
After spending MUCH time editing the photos it was time to put it in production via photobook. The process of designing the photobook was long and tedious and required a solid couple hours to make sure it was as we liked. Photo placement, texts, page layouts etc...
Once all that was accomplished it was time to finalize it and place the order. So a few clicks later and some money the order was in production. After a few days I noticed an email from them stating my order was shipped and provided a tracking number. I immediately looked up the tracking and to my surprise the book is being made and shipped from Kuala Lumpur Malaysia!!! I was furious and knew that there was going to be issues coming from half way around the world.
So after a several days we received the package from a unreliable shipping company and sure enough the book looked like it was printed in a basement by a chimp. The pages were bent on corners, the spine was bent in multiple places and the pages wouldn't sit properly when viewing. They would sit on an angle and generally looked very very poor in quality.
The purchased item was a image wrap hardcover which was suppose to cover the entire front and back of the book with the uploaded image. Which it wasn't. On the back page I placed a photo of our daughter and some text above to describe place of birth and her weight etc... That was missing.
I took photos immediately after receiving the book and emailed them pronto. After a few days they emailed me back saying they didn't offer refunds and would only allow me to do certain part of the project again and ship me a new one.
So, I went online and started parts of the project again. Editing, image placements etc.... All over again. Once it was done they wanted me to email them so they can check the project before production can occur. Sure enough, another email saying the project was missing texts, and the images weren't uploading properly!!!!! So here I am again, doing this project for the third time!!!!
I am very upset with this company and wouldn't use them again EVER! They're not Canadian and shouldn't be advertising as such.
Hope this helps people make a decision on where to print a photobook from.
Sent from my iPhone using Tapatalk
This is a caution about photobook "Canada". The reason I put quotations around Canada is because although this site is labeled as such and the contract info is for a local address it is not as it seems.
A while back I took my wife's maternity photos and the intention from the start was to make a photobook. I looked at the usual photobook websites, however, I decided to support a Canadian company and local business.
After spending MUCH time editing the photos it was time to put it in production via photobook. The process of designing the photobook was long and tedious and required a solid couple hours to make sure it was as we liked. Photo placement, texts, page layouts etc...
Once all that was accomplished it was time to finalize it and place the order. So a few clicks later and some money the order was in production. After a few days I noticed an email from them stating my order was shipped and provided a tracking number. I immediately looked up the tracking and to my surprise the book is being made and shipped from Kuala Lumpur Malaysia!!! I was furious and knew that there was going to be issues coming from half way around the world.
So after a several days we received the package from a unreliable shipping company and sure enough the book looked like it was printed in a basement by a chimp. The pages were bent on corners, the spine was bent in multiple places and the pages wouldn't sit properly when viewing. They would sit on an angle and generally looked very very poor in quality.
The purchased item was a image wrap hardcover which was suppose to cover the entire front and back of the book with the uploaded image. Which it wasn't. On the back page I placed a photo of our daughter and some text above to describe place of birth and her weight etc... That was missing.
I took photos immediately after receiving the book and emailed them pronto. After a few days they emailed me back saying they didn't offer refunds and would only allow me to do certain part of the project again and ship me a new one.
So, I went online and started parts of the project again. Editing, image placements etc.... All over again. Once it was done they wanted me to email them so they can check the project before production can occur. Sure enough, another email saying the project was missing texts, and the images weren't uploading properly!!!!! So here I am again, doing this project for the third time!!!!
I am very upset with this company and wouldn't use them again EVER! They're not Canadian and shouldn't be advertising as such.
Hope this helps people make a decision on where to print a photobook from.
Sent from my iPhone using Tapatalk