D-B-J
Been spending a lot of time on here!
- Joined
- Apr 13, 2010
- Messages
- 9,027
- Reaction score
- 2,175
- Can others edit my Photos
- Photos OK to edit
First incident: I was on a shoot, and had two TT5's with flashes in an umbrella, and it blew over and both the hot-shoe mounts on the units broke off. I emailed them on a Saturday afternoon and received a response Saturday evening that I can order those pieces, and by Wednesday I had 3 replacement shoes in my hands for $70 shipped (keep in mind that the units are $220 a piece).
First impressions: incredibly quick and professional response, with little time waiting for my replacement pieces.
Second incident: One of my tt5's stopped working last Thursday evening. It would receive the signal from my tt1, but wouldn't trigger the flash no matter what I did. So I emailed them that night, and received a response saying that I can mail it to the MAC group. Shipped it out Friday and it was delivered Monday. I had no response or email from them this week, so I was worried they didn't get to it or wouldn't repair it. Turns out? This morning I received a BRAND NEW unit, free of charge (other than the shipping it cost me).
Needless to say, this company's professionalism and speedy response makes me HIGHLY recommend their products. I am VERY IMPRESSED, and just wanted to let you know how awesome they are
Cheers!
Jake
First impressions: incredibly quick and professional response, with little time waiting for my replacement pieces.
Second incident: One of my tt5's stopped working last Thursday evening. It would receive the signal from my tt1, but wouldn't trigger the flash no matter what I did. So I emailed them that night, and received a response saying that I can mail it to the MAC group. Shipped it out Friday and it was delivered Monday. I had no response or email from them this week, so I was worried they didn't get to it or wouldn't repair it. Turns out? This morning I received a BRAND NEW unit, free of charge (other than the shipping it cost me).
Needless to say, this company's professionalism and speedy response makes me HIGHLY recommend their products. I am VERY IMPRESSED, and just wanted to let you know how awesome they are
Cheers!
Jake