Rant: The Nikon Factory Direct Store is a bunch of rip-off artists and hoodlums

lyonsroar · Feb 26, 2011

All this guy is here for...

epp_b · Feb 26, 2011

Wow, there are lot of people here who have obviously never had the displeasure of dealing with Nikon's customer "service". I've had the unfortunate experience on multiple occasions and I'm not even slightly surprised that Nikon's factory-direct store is terrible and overpriced; Nikon has a serious disconnectedness problem.

Here's a little tidbit that does a nice job summing up Nikon's attitude towards its customers...

A Nikon user and a Nikon executive met at the side of a river that had a bridge only wide enough for one to cross at a time, and which had a gap at its start. The user asked to go over the bridge first with the executive helping him across the gap, but the executive was silent and said nothing in response. "Ah, I understand you think that's not fair, so let's draw straws to see who goes first" said the user. The executive kept silent and just stared at the user. "Okay," continued the user, "I'll just lie down and let you walk over me to cross the bridge." Finally, the executive found his voice: "I'm a little particular about what I walk on. Why don't you just get out of the way and I'll jump over the gap and be on my way." And that, dear reader, is how it happened that the executive got to the other side and the user was left behind.

tirediron · Feb 26, 2011

epp_b said:
Wow, there are lot of people here who have obviously never had the displeasure of dealing with Nikon's customer "service". I've had the unfortunate experience on multiple occasions and I'm not even slightly surprised that Nikon's factory-direct store is terrible and overpriced; Nikon has a serious disconnectedness problem.

Hmmm... there must be vast differences between Nikon USA customer service and that from Nikon Canada. I've dealt with Nikon Canada twice. Once for a warranty repair on my 24-70 2.8; this was dealt with quickly and rather than repair my original lens, Nikon shipped me a brand-new unit. When talking to the repair shop manager, he was polite, helpful, and courteous, and the whole process took less than two weeks, INCLUDING shipping time. My second dealing was a major equipment purchased direct from Nikon. Again, their agents were friendly, helpful and courteous, and made several excellent suggestions The purchase was shipped by courier to me in under three days, at NO CHARGE. Hard to say better than that!

table1349 · Feb 27, 2011

epp_b said:
Wow, there are lot of people here who have obviously never had the displeasure of dealing with Nikon's customer "service". I've had the unfortunate experience on multiple occasions and I'm not even slightly surprised that Nikon's factory-direct store is terrible and overpriced; Nikon has a serious disconnectedness problem.

Here's a little tidbit that does a nice job summing up Nikon's attitude towards its customers...

A Nikon user and a Nikon executive met at the side of a river that had a bridge only wide enough for one to cross at a time, and which had a gap at its start. The user asked to go over the bridge first with the executive helping him across the gap, but the executive was silent and said nothing in response. "Ah, I understand you think that's not fair, so let's draw straws to see who goes first" said the user. The executive kept silent and just stared at the user. "Okay," continued the user, "I'll just lie down and let you walk over me to cross the bridge." Finally, the executive found his voice: "I'm a little particular about what I walk on. Why don't you just get out of the way and I'll jump over the gap and be on my way." And that, dear reader, is how it happened that the executive got to the other side and the user was left behind.

Click to expand...

I looked at your site and would be interested in purchasing a 12X18 copy of this photo for $25.00.

P.S. Saw your price list. Just trying to negotiate a better price for myself.