Requested RMA - Sandisk Extreme Pro

Braineack · May 12, 2014

That didn't take long. The Extreme Pro card I bought mid March is already starting to fail. Last weekend I had a large set of images have issues importing from the card to LR and I have to do them manually through windows explorer. One of the files was actually bad, but I didn't really think much of it--put it back in camera and reformatted and went on with life.

This weekend I was out shooting and I noticed that a few shots were still writing after I shut the camera off, something I don't normally notice. So I decided to test it and once the buffer is full the camera was writing files much slower than my older 30 mb/sec card.

When I pulled the files off the card through my reader, it was downloading off the card at around 25 mb/sec. Painfully slow for RAW files.

Requested an RMA this morning. Glad I found out now; I bought the card an anticipation for a 2-week California trip I'm taking at the end of the month. Problem is I don't think I'll be able to get a replacement from them in the next two weeks so I'll probably have to make due with my spare cards or buy a new one.

:thumbdown:

KmH · May 12, 2014

Such is life when with mass produced consumer electronics.

No matter what, some % of all the goods produced will fail early in the products expected life time.

Braineack · May 12, 2014

It makes me sad panda.

Braineack · May 14, 2014

Well I got good news and great news:

Good news was Sandisk determined the card was bad (tested slower than my Ultra 30 mb/s card), authorized an RMA, and emailed me a shipping label so I can send the card in. A replacement would be mailed in 7-10 days after receiving it (I leave for my trip in 15 days). This was after three days of working with them.

Great news is that I decided to just email Amazon this morning and see if they could make magic happen any quicker. They are sending a new card with free two-day shipping and including a return label/envelope for the bad card. I got this news within 3 minutes of sending off my inquiry email.

Msteelio91 · May 14, 2014

Amazon is literally the ****. I have never once contacted them about a bad/crap/faulty product an been unhappy with their solution. They're quick and super considerate.

Glad to hear you'll have it in time!