Shutter Count?

Discussion in 'Canon Cameras' started by jamiebonline, May 29, 2016.

  1. jamiebonline

    jamiebonline TPF Noob!

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    It seems really hard to get a shutter count for the 5D mark ii or I am not good with computers. Would anyone be so kind and let me send you a recently taken pic with the camera so you can read it? Surely one of you have good software for this.
    I have downloaded 4 different things and none seem to work


     
  2. jaomul

    jaomul Been spending a lot of time on here!

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    You normally don't have to download anything. Google myshuttercount and upload a straight from camera jpeg that you have not edited in any way.
     
  3. jamiebonline

    jamiebonline TPF Noob!

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    thanks but it is crazy. this site and the other wont accept canon raw files and tells me the jpegs are edited but i didnt edit them. :( i wonder if any canon users out there can save my life....
     
  4. smoke665

    smoke665 TPF Supporters Supporting Member

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    One I used recently says it works for your model. As I recall it was a little finicky. I had to take a JPEG image in camera rather than raw and convert.

    Camera Shutter Count
     
  5. jamiebonline

    jamiebonline TPF Noob!

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    Thanks. Tried that but it asked me to connect the camera so it looks like I have to buy a USB lead for it. It says that camera type cannot be read from an image on a card. Weird.
     
  6. smoke665

    smoke665 TPF Supporters Supporting Member

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    Many years since I owned a Cannon, so my knowledge is limited but it sounds as if your EXIF may be corrupted or missing information. Save a JPEG from your card to computer, then upload that image to this site. It will read all the meta data. Keep scrolling down the information, shutter count will be way down the list.

    Jeffrey Friedl's Image Metadata Viewer
     
  7. gsgary

    gsgary Been spending a lot of time on here!

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    Why worry about shutter count just go out a use it till it breaks

    Sent from my SM-G903F using Tapatalk
     
  8. jamiebonline

    jamiebonline TPF Noob!

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    Thanks but shutter count is not listed at all.
     
  9. KmH

    KmH In memoriam Supporting Member

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    Canon doesn't, or didn't, make the shutter count info accessible to users in the Maker Notes section (way down the list) of Exif metadata.
    Canon service can read it for you if you send them the camera.

    But the link above should work a charm.
    You have to take the camera out of Raw mode and have it make a JPEG in the camera.
    Upload that photo to your computer with a card reader or whatever you use to move photos from a memory card to your computer if you don't have a USB cable for your camera.
    Then upload that JPEG photo to Camera Shutter Count.
     
  10. smoke665

    smoke665 TPF Supporters Supporting Member

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    I am assuming you uploaded a JPEG from the camera with NO editing???? This site displays the "entire metadata file" from your camera regardless of it there is an entry for that heading, so it's a LONG list. You'll have to scroll way down the list to MAKER NOTES then scroll down till you find Shutter Count (will look like this). Did you find this, or was there no entry???? If there is no entry, then you will probably have to send it to Cannon to have the file reset/restored. You've reach the limit of my knowledge.:apthy:
    Capture.JPG
     
  11. smoke665

    smoke665 TPF Supporters Supporting Member

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    Glad you chimed in, as I haven't used one in years. For future reference, Is the Shutter Count heading there just blank, or does it not even have the heading?
     
  12. jamiebonline

    jamiebonline TPF Noob!

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    I don't seem to even see a heading for it. Wanna try? Or maybe sending them here first won't work
     

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