ksmattfish
Now 100% DC - not as cool as I once was, but still
- Joined
- Aug 25, 2003
- Messages
- 7,019
- Reaction score
- 36
- Location
- Lawrence, KS
- Website
- www.henrypeach.com
- Can others edit my Photos
- Photos NOT OK to edit
Find out exactly why they are unhappy.
I include the high resolution files in all my wedding packages. I also include a set of 4x6 prints from a full service photo lab so they can see what the photos will look like as long as they take them to a good lab. Last year I had a wedding where I sent the bride a DVD with files and the set of prints, and sent just a DVD to the mother of the bride. The MOB pulled them up on her laptop, and thought they all looked washed out and over exposed. The problem was with her laptop, and I told her to get a few printed at a lab I recommended. That solved the problem.
Are the photos of the quality represented in your portfolio? Did you deliver what you had discussed with them before the wedding? If not, some refund is probably in order. If you feel like you delivered what you said you would then I don't think you owe them a refund, but then again, sometimes it's just better to get problem clients out of your hair, chalk it up as a learning experience, and move on.
No disrespect to you, Fotomama, but how much could they really expect for $300, 2 hours of coverage, and full printing rights? I've done 80+ weddings; starting part time 10 years ago, going full time 4 years ago, and I can't get all of the photos in focus. Procession shots are very difficult. It's often low light, the people are hauling butt towards the altar with no pause, and instead of smiling they are looking nervous or have a grimace on their face.
I include the high resolution files in all my wedding packages. I also include a set of 4x6 prints from a full service photo lab so they can see what the photos will look like as long as they take them to a good lab. Last year I had a wedding where I sent the bride a DVD with files and the set of prints, and sent just a DVD to the mother of the bride. The MOB pulled them up on her laptop, and thought they all looked washed out and over exposed. The problem was with her laptop, and I told her to get a few printed at a lab I recommended. That solved the problem.
Are the photos of the quality represented in your portfolio? Did you deliver what you had discussed with them before the wedding? If not, some refund is probably in order. If you feel like you delivered what you said you would then I don't think you owe them a refund, but then again, sometimes it's just better to get problem clients out of your hair, chalk it up as a learning experience, and move on.
No disrespect to you, Fotomama, but how much could they really expect for $300, 2 hours of coverage, and full printing rights? I've done 80+ weddings; starting part time 10 years ago, going full time 4 years ago, and I can't get all of the photos in focus. Procession shots are very difficult. It's often low light, the people are hauling butt towards the altar with no pause, and instead of smiling they are looking nervous or have a grimace on their face.