60D O m g ...

[robbins.photo]

Update:

Just got an email from Henry's, Sun opened my camera today and there is NO LIQUID DAMAGE INSIDE !!!!!
They don't know the source of the failure but as this point it has been approved under the warranty.

I think that deserves a Woo followed by a Hoo - yes, this is indeed a Woohoo! moment if I've ever seen one.. lol. Congrats Mrs. Rabbit. Hopefully they'll be able to get it repaired and back to you soon.

 

[ronlane]

It's amazing what you can discover, if you actually take time to open up the body and look at what is wrong with it.

Hope they get it fixed (correctly) and sent back to you quickly.

 

[Braineack]

It's amazing what you can discover, if you actually take time to open up the body and look at what is wrong with it.

Yeah, but how many people would give up at that point and then buy another camera from the awful staff at Henry's?

 

[PixelRabbit]

Thanks guys, definitely a big WOOHOO moment!!


Braineack, yes, I wonder if I would have heard about this had I not complained to begin with.

 

[BillM]

I'm thinking with Sunday being Easter you had a bunch of rabbit luck on your side

 

[ramtop]

It's amazing what you can discover, if you actually take time to open up the body and look at what is wrong with it.

Yeah, but how many people would give up at that point and then buy another camera from the awful staff at Henry's?

That's what they count on to make more money. They count on an uninformed consumer.

 

[PixelRabbit]

I'm thinking with Sunday being Easter you had a bunch of rabbit luck on your side

Lol! Yes, Easter is kinda like a day of "Wonder Kids Activate!" only for rabbits and luck lol that's a lot of rabbits feet movin around lol

 

[TCampbell]

Update:

Just got an email from Henry's, Sun opened my camera today and there is NO LIQUID DAMAGE INSIDE !!!!!
They don't know the source of the failure but as this point it has been approved under the warranty.

I think that deserves a Woo followed by a Hoo - yes, this is indeed a Woohoo! moment if I've ever seen one.. lol. Congrats Mrs. Rabbit. Hopefully they'll be able to get it repaired and back to you soon.

I think I'll give the "Woo" and reserve the "Hoo!" until AFTER it comes back in working order having less damage than when it was sent in. So far, whoever is handling this repair, hasn't exactly inspired our confidence in their technical prowess.

At least you've got them to accept that the camera failure is not your doing so they should now make it right. Best of luck and we're still cheering for you!

 

[robbins.photo]

Update:

Just got an email from Henry's, Sun opened my camera today and there is NO LIQUID DAMAGE INSIDE !!!!!
They don't know the source of the failure but as this point it has been approved under the warranty.

I think that deserves a Woo followed by a Hoo - yes, this is indeed a Woohoo! moment if I've ever seen one.. lol. Congrats Mrs. Rabbit. Hopefully they'll be able to get it repaired and back to you soon.

I think I'll give the "Woo" and reserve the "Hoo!" until AFTER it comes back in working order having less damage than when it was sent in. So far, whoever is handling this repair, hasn't exactly inspired our confidence in their technical prowess.

At least you've got them to accept that the camera failure is not your doing so they should now make it right. Best of luck and we're still cheering for you!

Well very few places do what is called depot level maintenance on anything anymore. They aren't going to diagnose down to the component level, it just isn't cost effective from a labor standpoint.

Instead they'll pull circuit boards, test and replace the entire board if needed.

As a result it doesn't surprise me at all that they would be unable to actually identify a specific cause of the failure.

Sent from my LG-LG730 using Tapatalk

 

[Braineack]

As a result it doesn't surprise me at all that they would be unable to actually identify a specific cause of the failure.

I mean, they could have read "Canon" stamped prominently on the body...

I keed, i keed!!!!!

 

[PixelRabbit]

I think I'll give the "Woo" and reserve the "Hoo!" until AFTER it comes back in working order having less damage than when it was sent in. So far, whoever is handling this repair, hasn't exactly inspired our confidence in their technical prowess.

At least you've got them to accept that the camera failure is not your doing so they should now make it right. Best of luck and we're still cheering for you!

Agree 1000%! I "won" this battle but not the war.... yet. Sun sent me an email saying it would cost $90 to fix, I replied letting them know Henry's was covering it and asked what was wrong with it, why, and for the shutter count and when it will be done, reply was next week and all that info will be on the repair paperwork so hopefully SOME answers next week.

 

[Islesfan91]

nicely done as far as sticking with it and insisting on having it covered by warranty. Far too often this is what people are told when something is returned under warranty for repairs, and I would guess the majority would give up and buy something new.

As someone who's gone through a similar situation with other items (new car issues, other electronics) it's amazing how quickly things can get fixed by staying on them and not just going away and accepting what you're being told.

Glad you stuck with it and although the camera doesn't look to be returned yet, I'm hopeful it all works out for you

 

[PixelRabbit]

Thanks Isles! Normally I don't complain even if I don't get the best service but this time around ... wow... and I KNEW it wasn't water, I would have known if it was around water, the panic would have been quite memorable!

Nothing yet, "next week" has now come and gone and we are into the "next next week" and still no word, sending off an email to check progress and so we wait....

 

[PixelRabbit]

Just got the call that it's done and back at Henry's, will be picking it up Friday.

So last week I vented on Facebook (mostly about the shipping problem with the chemicals order) and tagged Henry's in the post, today I got an email asking for my number for them to call me back to discuss the problems.

She apologized for them not going to bat for me with Sun Camera Repair when they came back with the "liquid damage" based on the outside, she said they are Canon's only repair place and they have to use them, I have yet to find them listed as a certified repair center for Canon but whatever. As for the chemicals, apparently two weeks ago they stopped shipping online orders of liquid chemicals because Someday is the only courier that will handle them and well... they suck.

When the convo was over she said she is refunding the shipping for the chemicals and possibly the whole order if it is approved and she is sending me a gift card in hopes I will continue to shop through them.

So current status, the above from Henry's as a way to resolve this, I pick up my baby on Friday and will put it through it's paces, it is 3pm and Someday hasn't shown up yet with the chemicals, they have a few more hours to make it here...

 

[ronlane]

PR, at this pace, you should just pick up the chemicals from Henry's when you pick up your camera. You may actually get it home and be done developing all your film before you get Someday to deliver that other order.