60D O m g ...

IronMaskDuval · Apr 17, 2014

Well, there's enough of us here to make a big stink with Henry's, ya know?

robbins.photo · Apr 17, 2014

Lol.. I can't even begin to imagine what the repair center will think when their phone starts ringing off the hook and everytime they answer it someone says, "Yes, I'm callling in regards to Mrs. Rabbit's camera." Lol

pgriz · Apr 17, 2014

Judi, you may want to check out the Ontario Consumer Protection office. In Quebec, our provincial legislation is pretty specific about what the warranties cover, and I think that you may have the same (or similar) in Ontario. Also, it is worth pulling out your warranty and check the fine print for exclusions. Looking at the version that Henry's has on their web site, they are only giving you a 20% discount for "at fault" repairs, but the language regarding examples of "at fault" is pretty vague. I think you will need to inform them that all correspondence with them regarding this warranty claim will be in writing, and that you will be supplying it to Consumer Protection Office if needed. Ask for specifics - what is the name of the customer relations or services manager, what is his/her phone number and e-mail address, and what is the contact information for the "authorized repair center" that they are using. I have found that when I start asking for such specific information, the BS tends to dissipate somewhat.

ronlane · Apr 17, 2014

<<< is thinking that pgriz should take up as PR's "council" on this one. I got the :popcorn:

, and have the T3i on the tripod and ready to record this one. Should make a great mini feature.

Go get 'em pgriz.

pgriz · Apr 17, 2014

ronlane said:
<<< is thinking that pgriz should take up as PR's "council" on this one. I got the , and have the T3i on the tripod and ready to record this one. Should make a great mini feature.

Go get 'em pgriz.

Ron, the "normal" approach by the less committed organizations is to put up enough obstacles that the consumers get defeated and give up. When they know there is a documentation trail and it may involve both the gubermint, and the intertubes, the smarter ones decide that they can "make an exception" and take care of the problem before it hatches into a smelly mess. The less smart ones live with the consequences of having their transgressions (or poor customer service) get aired out in all the wrong forums. Guess we'll soon know which camp Henry's is in.

ronlane · Apr 17, 2014

classice insurance technique. deny every claim and the customer will go away. You keep the profit for the policy. Yep, I think there was a John Grisham book and movie about this. (The Rainmaker)

PixelRabbit · Apr 17, 2014

Aw hell no!!!! Seriously??? I just got the images showing the "proof" of liquid damage, check this **** out....
Under the screen? ... really? .... rusty screw? mmm ok, on the diopter beside the eye piece and as we already discussed eye junk, breathing on it etc...
Yes my camera is not exactly clean but do you think I might be smart enough to clean it up if I was trying to hide this??

(I know I am kinda skipping what everyone said but I will get back to it after I go scream in the woods)

PixelRabbit · Apr 17, 2014

I'm a little embarrassed about how dirty it is BUT he isn't showing me anything new and nothing that shows a liquid spill, I 100% guarantee that every nook and cranny on that camera will have that junk in it, it's not from getting wet, it's from using it A LOT!!!

tirediron · Apr 17, 2014

Does anyone know if Canon puts liquid detectors (Litmus paper) in their bodies?

tirediron · Apr 17, 2014

PixelRabbit said:
I'm a little embarrassed about how dirty it is BUT he isn't showing me anything new and nothing that shows a liquid spill, I 100% guarantee that every nook and cranny on that camera will have that junk in it, it's not from getting wet, it's from using it A LOT!!!

Mehhh.. what's a little rabbit fur in the cracks and crevices?

lambertpix · Apr 17, 2014

Yeah, so there's dirt on the outside of the camera. I still don't see how anyone would know what made the inside of the camera stop working. It really, really looks like this is a further attempt on their part to weasel out of repairing on their dime based on dust on the exterior of your camera, but if this is where they're setting the bar, that makes their extended warranty effectively worthless, and thus, an unmitigated RIPOFF.

Back to the bit where every prospective Henry's customer really ought to understand exactly what sort of support they should expect to get after the sale....

Braineack · Apr 17, 2014

where's the water?

PixelRabbit · Apr 17, 2014

John, even if they do I'm even more confident at this point, like 99.9999999999999999% confident that any "liquid" damage will be from condensation and from what I can see Canon doesn't take responsibility for that so what leg do I have to stand on then?

Lambert, I contacted the manager of Henry's again, I already was in email contact from the horrible customer service I received on my first visit. I'm going to wait and see what he says and if I don't like what he says I will not let this go, posted to FB about my frustration and will tag the three companies in my next post and post on Canon's forum etc... as my next step.

Rabbit is MAD.

tirediron · Apr 17, 2014

PixelRabbit said:
John, even if they do I'm even more confident at this point, like 99.9999999999999999% confident that any "liquid" damage will be from condensation and from what I can see Canon doesn't take responsibility for that so what leg do I have to stand on then?

What I meant was, if they did, then you can say to Henry's, "Prove it, show me the detector paper" but I don't know if they do or not.

PixelRabbit · Apr 17, 2014

tirediron said:
PixelRabbit said:

John, even if they do I'm even more confident at this point, like 99.9999999999999999% confident that any "liquid" damage will be from condensation and from what I can see Canon doesn't take responsibility for that so what leg do I have to stand on then?

Click to expand...

What I meant was, if they did, then you can say to Henry's, "Prove it, show me the detector paper" but I don't know if they do or not.

The problem is, if they have them in there the condensation issue will trigger them and show liquid damage regardless of whether I did it or not so it is one for the bad guys if they are in there and are showing moisture

I'm thinking of making a thread asking people to take off their eye cups and open their screens and see what's under them, I'm positive that people that use them a lot will have junk unless they regularly clean their gear, perhaps some images of other people's cameras with the same configuration of junk in these areas would be a good thing....