Anybody ever deal with Cowboy Studios?

Discussion in 'Photography Beginners' Forum' started by kassad, Jan 13, 2011.

  1. kassad

    kassad TPF Noob!

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    I just received a lightstand, umbrella, and umbrella adapter I order from Cowboy Studios through Amazon.
    Amazon.com: CowboyStudio Strobist Kit Photography Photo Studio Flash Mount Umbrellas Kit: Camera & Photo

    The umbrella adapter doesn't match the one shown. In fact as I look closer at their picture there are a couple of diffferent adapters in the pictures. The one I received doesn't have a removable coldshoe. My plan was to set aside the cold shoe and attach the adapter for my Sony flash to the 1/4-20 theaded bolt. Also in the future I planned on getting some cheap radio transmitters. Most of the receivers have 1/4-20 sockets for attaching to an lightstand.

    I emailed Cowboy Studios they responded by asking for pictures of what I received. I have sent them the pictures and am now waiting for a second response.

    I wish I could buy localy but the only camera shop within 50 miles didn't know what an umbrella adapter was. The owner kept pushing me towards his continuse light setups. :meh:

    I'm hoping Cowboy Studios will fix the situation. Though now I'm a little leary about ordering from them in the future.


     
  2. Geaux

    Geaux No longer a newbie, moving up!

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    Yup, ordered the same umbrella kit, got the adapter with the red dial on the side. Not the one in the main picture. Doesn't bother me b/c they work fine. I've also sent them emails and got responses back within a day or so, not too bad. I'll definitely purchase from them again though.
     
  3. kassad

    kassad TPF Noob!

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    Thank you for the images. We will get the correct mount shipped today via USPS tracking # #########.


    Thanks,
    Cowboystudio.com


    Well now I'm impressed.
     
  4. Geaux

    Geaux No longer a newbie, moving up!

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    Yeah, I never had any issues with their customer service.

    Congrats.
     
  5. Karri

    Karri TPF Noob!

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    Just got my umbrella kit from them last week and I had a good experience with them. Set all my stuff up last night and used it - worked fine. I put it all together without any instructions and this is my first lighting purchased so happy about that. I would order from them again!
     
  6. KAikens318

    KAikens318 TPF Noob!

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    I have gotten almost my entire studio set up from them. I love them. The only problem I ever had was when I got a wireless flash trigger system, one wasn't working, they overnighted a new one to me. Their shipping is fast, and I have never had a problem with their customer service. I am a fan! :D
     
  7. phiya

    phiya TPF Noob!

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    I recently got a couple of light stands, flash mount / umbrella adapters and some umbrellas from them. Everything seemed top notch for the price you pay, and works as it should. I wouldn't hesitate to get more of their products, especially the light stands. They're quite light, and sturdy for the price, and you can always add cheap weights for extra stability. I like that they are light enough not to discourage me from taking a stand w/ me.
     

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