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Canon 70-200 2.8 II BROKE

Maybe the thread is too old, but maybenot.

I got the exact same response from Canon on the SECOND try. The first time they sent it back but it was still making noise with the lens pointed down or forward (not upward). When I sent it back the second time they informed me that the assembly had been replaced. The message was the same as the OP's.

My lens started making the noise within 5 days of purchase. Very odd. Kind of annoying to have to spend money shipping a lens for an obvious warranty issue. As if we didn't pay enough already.
 
I have the same problem.
The IS makes some sort of grinding noise when pointing the lens downward.

I take great care of my equipment and it has been less than two months since I bought the lens.
Too bad for Canon. They should have better quality control!
 

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