I need to vent about my camera return.....

[JustJazzie]

I am so irritated right now. As you probably know, I returned my d7100 a week or so ago. Since I bought it online, I am dealing with an online returns dept. A condensed version of our correspondence is below:

store: We received your shipment, but due to the memory card being open we will refund you minus $50 for the card
me: will I get the memory card back?
Store: I told you, we did not receive the memory card. If you sent it, where is it?
me: You told me it was open. It was in the camera bag. if its not there, check the assessory box of the camera body. I am positive I sent it back
store: I will forward this email to the returns dept.
Store: Im sorry, we did not receive the camera bag, the memory card, or the filter set and we now have to charge you $105. would you like the filter set and the camera bag shipped back to you?

:banghead:

Seriously?! SERIOUSLY? You either HAVE it, or you DO NOT have it. Which is it?

We don't have a camera store in our town (or within 2 hours that I know of), and I try to support online photo stores when I can, but from now on I guess I am going to have to just go with best buy because I can return in the store.

Vent over.

 

[DarkShadow]

Who was the Merchant? May I asks Why you sent it back. I only deal with B&H and ADORAMA or my Local Shop.

 

[snerd]

A nightmare scenario!! Good lord, I have a personal "concierge" at Amazon!! Everything is always taken care of. Sorry for your trouble.

 

[JustJazzie]

Who was the Merchant? May I asks Why you sent it back?

Adorama. I sent it back due to spots on the sensor that were Showing up at f5.6 and would no come off with a wet cleaning. (And because I decided I wanted something different) I fully expected to be charged shipping fees, or a restock fee of some sort, so it's not the money. It's the terrible communication. DH and I packed the box together, checking off each item as it went in. I am 100% sure the memory card is in the shipment, had I known they wouldn't take back an open memory card- I would have just kept it. I won't even go into the fact that the 100$ of items they are charging me for were automatically added into my cart and considered "free"

 

[DarkShadow]

Wow that don't sound like ADORAMA but sadly even reputable places have there moments. Sorry of your frustrations,hope it all works out.

 

[oldhippy]

HelenOster is a TPF member that works for Adorama ,and has a good reputation of resolving issues. I suggest you PM. Her.

 

[JustJazzie]

HelenOster is a TPF member that works for Adorama ,and has a good reputation of resolving issues. I suggest you PM. Her.

Thanks so much for the suggestion. In the grand scheme of things though, I know this Is a very small issue, so I think I am just going to cut my losses. I already emailed them my response, and I would really just like refund ASAP. I fully expected to be charged, again, it's the communication that bothers me, and I don't understand how the card isn't in the shipment.

 

[robbins.photo]

I am so irritated right now. As you probably know, I returned my d7100 a week or so ago. Since I bought it online, I am dealing with an online returns dept. A condensed version of our correspondence is below:

store: We received your shipment, but due to the memory card being open we will refund you minus $50 for the card
me: will I get the memory card back?
Store: I told you, we did not receive the memory card. If you sent it, where is it?
me: You told me it was open. It was in the camera bag. if its not there, check the assessory box of the camera body. I am positive I sent it back
store: I will forward this email to the returns dept.
Store: Im sorry, we did not receive the camera bag, the memory card, or the filter set and we now have to charge you $105. would you like the filter set and the camera bag shipped back to you?

:banghead:

Seriously?! SERIOUSLY? You either HAVE it, or you DO NOT have it. Which is it?

We don't have a camera store in our town (or within 2 hours that I know of), and I try to support online photo stores when I can, but from now on I guess I am going to have to just go with best buy because I can return in the store.

Vent over.

Ok, well send Helen a PM or call them on the phone, I'm sure they will straighten it out. Sounds like you got a CSR via the email system that is either not all that competent or possibly just having an off day. Happens.

 

[HelenOster]

Who was the Merchant? May I asks Why you sent it back?

Adorama. I sent it back due to spots on the sensor that were Showing up at f5.6 and would no come off with a wet cleaning. (And because I decided I wanted something different) I fully expected to be charged shipping fees, or a restock fee of some sort, so it's not the money. It's the terrible communication. DH and I packed the box together, checking off each item as it went in. I am 100% sure the memory card is in the shipment, had I known they wouldn't take back an open memory card- I would have just kept it. I won't even go into the fact that the 100$ of items they are charging me for were automatically added into my cart and considered "free"

I was sorry to read that this was your experience; can you please email me: Helen@adorama.com, with your order number - so I can look into it.

thank you

 

[The_Traveler]

The wonderful HelenOster strikes again.

 

[astroNikon]

Store: Im sorry, we did not receive the camera bag, the memory card, or the filter set and we now have to charge you $105. would you like the filter set and the camera bag shipped back to you?

Truthfully, that is just plain mind boggling .. :scratch:

I guess the "and" is the qualifier of all 3 as a "package" thus all 3 have to be returned at the same time.

 

[HelenOster]

Store: Im sorry, we did not receive the camera bag, the memory card, or the filter set and we now have to charge you $105. would you like the filter set and the camera bag shipped back to you?

Truthfully, that is just plain mind boggling .. :scratch:

I'd use other words - like: downright incompetent / in the wrong job....

 

[robbins.photo]

Speak of the Devil, and Helen appears.

Hmm..entirely coincidencental I'm sure.. lol

 

[HelenOster]

......

Hmm..entirely coincidencental I'm sure.. lol

Not really.....I Google searched Adorama vent - and there it was!

 

[pjaye]

Ok, seriously? That is just ridiculous. And I thought Henry's was bad.