g-fi
TPF Noob!
- Joined
- Oct 24, 2008
- Messages
- 401
- Reaction score
- 45
- Location
- Ohio
- Can others edit my Photos
- Photos OK to edit
I am not sure if this is typical of Adorama or what, but I made my first purchase from them last week. Well, I tried to at least! I placed an order late Thursday evening after work, expecting it to be processed and shipped no later than yesterday (Monday). I've never had any sort of experience with an online retailer in which it took more than two days to process an order. So we're now on Tuesday and after several e-mails to Customer Service, I finally got one back saying that my order was still in Verification? I suppose Verification is their credit card anti-fraud department? Anyway, after an e-mail to Verification (which has gone unanswered), I'm ready to call and complain. I paid extra for 2-4 business day shipping in order for the equipment I ordered to arrive by Friday for a shoot this weekend. I'm kinda ticked.
Is this a common Adorama experience? I certainly won't buy with them anymore if it routinely takes a week, or more, and constant hassling to even find out what is going on with your order, let alone receive it. I checked online reviews and most people seem to not have issues with buying from them... I can't imagine what triggered my order going to Verification in the first place, it wasn't for some outrageous amount (under $1k), my billing and shipping address are the same, etc. I've never had any issues purchasing things before...
I'm really disappointed. I spent a LOT of time researching what I wanted to get and settled with Adorama because they had everything I wanted in stock and the shipping was reasonable.
Has anyone else had this issue with Adorama?
Is this a common Adorama experience? I certainly won't buy with them anymore if it routinely takes a week, or more, and constant hassling to even find out what is going on with your order, let alone receive it. I checked online reviews and most people seem to not have issues with buying from them... I can't imagine what triggered my order going to Verification in the first place, it wasn't for some outrageous amount (under $1k), my billing and shipping address are the same, etc. I've never had any issues purchasing things before...
I'm really disappointed. I spent a LOT of time researching what I wanted to get and settled with Adorama because they had everything I wanted in stock and the shipping was reasonable.
Has anyone else had this issue with Adorama?