coastalconn
Been spending a lot of time on here!
- Joined
- Mar 24, 2012
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- Old Saybrook, CT
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As many of you know, ever since I got the D7100 in October, I have said the AF system was not even close to the D300. After many discussions with various people, I sent it back 2 weeks ago. I received an email from Cameta this morning, expecting it to be a shipping notice, instead, here are a few excerpts...
"I’m emailing in regards to your camera unit we received back from Nikon yesterday. They were unsuccessful in recreating the issue, and had only performed a few adjustments and firmware upgrade. I would be more than happy to send you a list of the services they did do to the camera unit.
In testing the unit here myself, along with my co-worker Mike, we did see that the auto-focus was a bit sluggish. This was also in comparison to a D5100, and brand new off-the-shelf D7100, that he and I tested in conjunction with your camera. Both of those two cameras were a bit snappier at auto-focusing, even with the same 18-55mm lens.
As such, we both felt that it would be best to have you return the remainder of your order for a full refund. Typically, we would have the camera unit exchanged for you, however we’re currently out of stock on refurbished D7100’s. With Nikon’s refurbishing times and shipping times, it’s very hard to say when more will be available. Also, we will refund you the $14 return freight cost paid through PayPal.
We sincerely apologize that the issue could not be corrected through Nikon’s service center"
I am amazed that Cameta took the time to acknowledge that Nikon Service did not actually do anything to address the issue at hand and that they actually took the time to test it out before sending me back a camera that wasn't 100% correct. I am shocked in this day and age a camera company as large as they are actually have this level of customer care and to offer me a full refund after 5+ months..
So as this point I guess I will be purchasing a new D7100. I do really like the D600 but full frame really isn't for me. It's a shame that we know nothing about the D9300, because now I will be buying a new camera, that will hopefully work 100% with the possibility of my dream camera being released in a few months. There really is no other options for me.. I can't believe I have spent the past 5 months struggling with the AF system in this camera thinking it was just what it was..
"I’m emailing in regards to your camera unit we received back from Nikon yesterday. They were unsuccessful in recreating the issue, and had only performed a few adjustments and firmware upgrade. I would be more than happy to send you a list of the services they did do to the camera unit.
In testing the unit here myself, along with my co-worker Mike, we did see that the auto-focus was a bit sluggish. This was also in comparison to a D5100, and brand new off-the-shelf D7100, that he and I tested in conjunction with your camera. Both of those two cameras were a bit snappier at auto-focusing, even with the same 18-55mm lens.
As such, we both felt that it would be best to have you return the remainder of your order for a full refund. Typically, we would have the camera unit exchanged for you, however we’re currently out of stock on refurbished D7100’s. With Nikon’s refurbishing times and shipping times, it’s very hard to say when more will be available. Also, we will refund you the $14 return freight cost paid through PayPal.
We sincerely apologize that the issue could not be corrected through Nikon’s service center"
I am amazed that Cameta took the time to acknowledge that Nikon Service did not actually do anything to address the issue at hand and that they actually took the time to test it out before sending me back a camera that wasn't 100% correct. I am shocked in this day and age a camera company as large as they are actually have this level of customer care and to offer me a full refund after 5+ months..
So as this point I guess I will be purchasing a new D7100. I do really like the D600 but full frame really isn't for me. It's a shame that we know nothing about the D9300, because now I will be buying a new camera, that will hopefully work 100% with the possibility of my dream camera being released in a few months. There really is no other options for me.. I can't believe I have spent the past 5 months struggling with the AF system in this camera thinking it was just what it was..