sscarmack
Been spending a lot of time on here!
- Joined
- Jul 14, 2009
- Messages
- 2,389
- Reaction score
- 949
- Location
- Sharpsville,PA
- Can others edit my Photos
- Photos OK to edit
Warning! Little long!
Just need to rant and vent real quick!
So I've invested a crap ton of time and money into my photography (as we all have). I have a Nikon D4 which I absolutely love, but here comes my rant!
You need a stupid stinking flipping flopping XQD Card.
I've invested all this money into multipleeeeeeeeee CF cards and have dozens, and now I can't use two at the same time but I am forced into buying a new card that cost an arm and a leg.
I know I know, I shouldn't of gotten the D4 if I didn't want to deal with this. I know. Its not that big of a deal, but its still annoying.
Anyways, I broke down and finally ordered a Sony XQD S Series 32gb card. If you know anything about this, you'd know its roughly a $200 card! Holy poop!
After months of shooting with this card, never had one problem until right in the middle of a softball shoot I get a Memory Card Error flashing on my D4. (Wonderful right).
So I quickly panicked to myself thinking what am I going to do. So I quickly troubleshoot my camera, turned it off, popped the card slot, took the card out, put it back in. Boom, everything is back to normal, no harm.
Awesome! So I finished the shoot and got home unloaded all the photos, nothing was corrupted.
I did everything I could to replicate the error, nothing.
Two days later I had another softball team shoot. Wouldn't you know it right before I did the team photo, "Memory Card Error". Quickly troubleshooted again.
Now I'm livid. Thinking to myself one of these days I'm going to lose all my photos or something.
So I call B&H up, since thats where I got the card from. They said that there is a 5year warranty on my card but I need to deal with Sony direct, fine not a problem.
So after being transferred 3 times, and explaining my situation three times to people who I can barely understand.
Sony requires you to send the card back to them on YOUR dime, and they said it takes anywhere from 3 to 8 weeks.
I tried being nice to the lady and explaining the situation where I have two weddings coming up next week and can't limit myself to one card and she said her hands were tied and there is nothing she can do.
Now I'm getting pissed.
I spent $200 on a card.
I'm being treated like its my fault its saying error.
The guy on the phone didn't even know what a Nikon D4 was and I had to keep explaining to him what kind of camera I had.
They tried feeding me some bull**** line that its because I'm not using a Sony camera and its a compatibility issue.
I demanded to talk to the supervisor and she refused to transfer me and kept repeating herself and avoiding the subject.
I finally get someone who is supposedly 'in charge' and they couldn't send me a new card first until I send the old one back and they have to "test it" to prove its not my fault the card is acting up and if so they would have to charge me for a new card.
I then demanded to speak to his boss, and he fed me some bogus line of his boss does't take phone calls, doesn't have an email address, and only has a first name. So there was zero way I can contact anyone with "real authority".
Why am I so mad?
I didn't go to some Joe Blow store and buy a $10 sd card. These XQD and sony are suppose to be the latest and greatest in the tech industry.
Any other company I deal with sends a replacement and a return label and you send back the damage.
Example.
I have a macbook pro. I had my power plug go bad on me. Not a problem under warranty. They sent me a brand new one, free of charge and a return label. All I had to do was send back my old one and if they found out it wasn't 'damaged' I would be charge. Not a problem.
Why won't I just send them my old card so they'll replace it?
Its the principal behind customer service. The customer is always right even if they are wrong. You don't tell the customer its their fault the card doesn't work. You don't refuse to get your manager. You don't make your customer pay for shipping when its a faulty product.
I will never buy another Sony card again.
I called BH back and explained what happened and they laughed at my story (I wasn't mad anymore, I was joking with the guy). And the guy said there was nothing he could do but highly recommended another card company in the future because he hears a lot of bad complaints about Sony.
Sorry for venting. If your still with me, thanks for sticking around. Am I over reacting or should I expect better service for a $200 memory card?
Just need to rant and vent real quick!
So I've invested a crap ton of time and money into my photography (as we all have). I have a Nikon D4 which I absolutely love, but here comes my rant!
You need a stupid stinking flipping flopping XQD Card.
I've invested all this money into multipleeeeeeeeee CF cards and have dozens, and now I can't use two at the same time but I am forced into buying a new card that cost an arm and a leg.
I know I know, I shouldn't of gotten the D4 if I didn't want to deal with this. I know. Its not that big of a deal, but its still annoying.
Anyways, I broke down and finally ordered a Sony XQD S Series 32gb card. If you know anything about this, you'd know its roughly a $200 card! Holy poop!
After months of shooting with this card, never had one problem until right in the middle of a softball shoot I get a Memory Card Error flashing on my D4. (Wonderful right).
So I quickly panicked to myself thinking what am I going to do. So I quickly troubleshoot my camera, turned it off, popped the card slot, took the card out, put it back in. Boom, everything is back to normal, no harm.
Awesome! So I finished the shoot and got home unloaded all the photos, nothing was corrupted.
I did everything I could to replicate the error, nothing.
Two days later I had another softball team shoot. Wouldn't you know it right before I did the team photo, "Memory Card Error". Quickly troubleshooted again.
Now I'm livid. Thinking to myself one of these days I'm going to lose all my photos or something.
So I call B&H up, since thats where I got the card from. They said that there is a 5year warranty on my card but I need to deal with Sony direct, fine not a problem.
So after being transferred 3 times, and explaining my situation three times to people who I can barely understand.
Sony requires you to send the card back to them on YOUR dime, and they said it takes anywhere from 3 to 8 weeks.
I tried being nice to the lady and explaining the situation where I have two weddings coming up next week and can't limit myself to one card and she said her hands were tied and there is nothing she can do.
Now I'm getting pissed.
I spent $200 on a card.
I'm being treated like its my fault its saying error.
The guy on the phone didn't even know what a Nikon D4 was and I had to keep explaining to him what kind of camera I had.
They tried feeding me some bull**** line that its because I'm not using a Sony camera and its a compatibility issue.
I demanded to talk to the supervisor and she refused to transfer me and kept repeating herself and avoiding the subject.
I finally get someone who is supposedly 'in charge' and they couldn't send me a new card first until I send the old one back and they have to "test it" to prove its not my fault the card is acting up and if so they would have to charge me for a new card.
I then demanded to speak to his boss, and he fed me some bogus line of his boss does't take phone calls, doesn't have an email address, and only has a first name. So there was zero way I can contact anyone with "real authority".
Why am I so mad?
I didn't go to some Joe Blow store and buy a $10 sd card. These XQD and sony are suppose to be the latest and greatest in the tech industry.
Any other company I deal with sends a replacement and a return label and you send back the damage.
Example.
I have a macbook pro. I had my power plug go bad on me. Not a problem under warranty. They sent me a brand new one, free of charge and a return label. All I had to do was send back my old one and if they found out it wasn't 'damaged' I would be charge. Not a problem.
Why won't I just send them my old card so they'll replace it?
Its the principal behind customer service. The customer is always right even if they are wrong. You don't tell the customer its their fault the card doesn't work. You don't refuse to get your manager. You don't make your customer pay for shipping when its a faulty product.
I will never buy another Sony card again.
I called BH back and explained what happened and they laughed at my story (I wasn't mad anymore, I was joking with the guy). And the guy said there was nothing he could do but highly recommended another card company in the future because he hears a lot of bad complaints about Sony.
Sorry for venting. If your still with me, thanks for sticking around. Am I over reacting or should I expect better service for a $200 memory card?
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