GerryDavid
No longer a newbie, moving up!
- Joined
- Sep 18, 2003
- Messages
- 1,221
- Reaction score
- 9
- Location
- Virginia
- Can others edit my Photos
- Photos NOT OK to edit
Ive been reading a lot of marketing advice lately about making your customers feel appreciated and going the extra mile for customer satisfaction.
So I was just wondering what you all do to achieve this.
Do you send them a thank you letter a week or so after they receive their order?
Do you call them to make sure they are satisfied with their order?
Do you send them a birthday/anniversary/Christmas card?
These are all things I'm thinking of doing. In 2012 I plan to fill out a Christmas card envelope after every portrait so all I have to do in November is put a personalized card in it and drop it off at the post office. I intended to d this the last couple of years but then got to busy in November to actually do it.
Perhaps slip an incentive in there as well.
For good customer service I try to respond to my customers the same day if they email me or leave a message. For the picture viewings I can probably step it up and make a pot of coffee and get some snacks in.
Im looking forward to seeing what you all do.
So I was just wondering what you all do to achieve this.
Do you send them a thank you letter a week or so after they receive their order?
Do you call them to make sure they are satisfied with their order?
Do you send them a birthday/anniversary/Christmas card?
These are all things I'm thinking of doing. In 2012 I plan to fill out a Christmas card envelope after every portrait so all I have to do in November is put a personalized card in it and drop it off at the post office. I intended to d this the last couple of years but then got to busy in November to actually do it.

For good customer service I try to respond to my customers the same day if they email me or leave a message. For the picture viewings I can probably step it up and make a pot of coffee and get some snacks in.
Im looking forward to seeing what you all do.
