60D O m g ...

[runnah]

just don't show them your house right now...

 

[PixelRabbit]

I know right?! How freakin' ironic, the water I love is the bane of my existence right about now.

 

[runnah]

Well I hate to burst yer bubble but normally when they say "water damage" they mean the little get wet sensors have gone from white to red. Basically they are pieces of paper or fabric that turn red when they get wet. Most cell phones have them but they are really kinda BS as I've had them turn red on old blackberrys from just having them in my pocket while sweating.

 

[PixelRabbit]

I'm wracking my brain and the only thing I can think of that MIGHT create moisture is I went from the main floor where the camera was acclimated to a sunroom upstairs with a temperature difference.

 

[IronMaskDuval]

Smells like rabbit turd. First you were disrespected and now this. Also, does a Canadian extended warranty not cover accidental damage???... *preparing for impact*

 

[PixelRabbit]

Iron, yes stinks to high bunny heaven I tell ya!

Runnah, I got an other email from Henry's in response to my email asking for a contact for the repair center (don't want Henry's acting as middleman in the convo) She said that the guy at the repair center said there is water evidence on the outside of the camera, not mention of the inside at all just fried circuits. Now I will admit my camera isn't the cleanest camera on earth, it's been used hard, but with my habits with it i'm 99% sure I would have noticed evidence of a spill either at the time or my bag would have been wet had it happened when I wasn't around and no kids to explain possible secret soakings.

I asked for more info and a shutter count before I move ahead. I'm sure my shutter count is WAY up there so I'm wondering how much time this repair will buy.

To be continued....

 

[PixelRabbit]

Ok, just got off the phone with them and ARGH!!!!!!!!!

His assessment of it being "liquid" damage (he was very specific it was liquid NOT water) was based on my strap feeling sticky?? and some dry residue of some description under the eye cup and on the diopter dial?? Really? If I was trying to pass off liquid damage I think I'd at least take the strap off and clean the camera up. They haven't even opened the camera yet and weren't going to until I approved the repair, PFFFT!?!?!?!?

After our conversation he agreed to have someone open it and look inside... next week.

 

[runnah]

Ok, just got off the phone with them and ARGH!!!!!!!!!

His assessment of it being "liquid" damage (he was very specific it was liquid NOT water) was based on my strap feeling sticky?? and some dry residue of some description under the eye cup and on the diopter dial?? Really? If I was trying to pass off liquid damage I think I'd at least take the strap off and clean the camera up. They haven't even opened the camera yet and weren't going to until I approved the repair, PFFFT!?!?!?!?

After our conversation he agreed to have someone open it and look inside... next week.

What a dick. The 60D has some weather sealing, granted it's not super but it has some. Not to be gross but the eyepiece stuff could be sweat. I know also that when It's hold/cot and I am looking through the viewfinder the LCD will fog up from my breath.

Sounds to me like they are trying to screw you. Can you skip Henry's and call direct?

 

[ronlane]

geez, PR, are you legs tired from all the run around you are getting on this? I think you need a new 70D. Maybe the Canon rep will see this thread and be nice to you because their authorized repair people aren't.

 

[robbins.photo]

Ok, just got off the phone with them and ARGH!!!!!!!!!

His assessment of it being "liquid" damage (he was very specific it was liquid NOT water) was based on my strap feeling sticky?? and some dry residue of some description under the eye cup and on the diopter dial?? Really? If I was trying to pass off liquid damage I think I'd at least take the strap off and clean the camera up. They haven't even opened the camera yet and weren't going to until I approved the repair, PFFFT!?!?!?!?

After our conversation he agreed to have someone open it and look inside... next week.

Wait, a repair shop is going to open a camera and actually look inside of it? Has the media been alerted?

I guess I'm really kind of curious how on earth they could possibly diagnose that fact that circuitry inside the camera had been damaged by liquid *BEFORE* they opened the camera and looked inside. Pix, my recommendation is to call the repair center back and ask to speak with a manager or supervisor and get them to try and answer that question. When they can't, let them know that you will expect them to honor the warranty and not to try and claim moisture damage again since obviously that is not the case.

Sometimes with these places they will try this kind of silliness until they discover you will not put up with it, then they will realize it's not worth trying to push the issue and fix it under warranty just so they don't have to deal with you anymore. So yes, I would call back, get a supervisor/manager on the phone and let them know that this liquid damage stuff is nonsense, and that there is no possible way you can say that circuitry inside the camera had been damaged without even opening the camera up to look inside. To claim that based on something sticky being present on the strap is ludicrious in the extreme.

 

[PixelRabbit]

Ok, just got off the phone with them and ARGH!!!!!!!!!

His assessment of it being "liquid" damage (he was very specific it was liquid NOT water) was based on my strap feeling sticky?? and some dry residue of some description under the eye cup and on the diopter dial?? Really? If I was trying to pass off liquid damage I think I'd at least take the strap off and clean the camera up. They haven't even opened the camera yet and weren't going to until I approved the repair, PFFFT!?!?!?!?

After our conversation he agreed to have someone open it and look inside... next week.

What a dick. The 60D has some weather sealing, granted it's not super but it has some. Not to be gross but the eyepiece stuff could be sweat. I know also that when It's hold/cot and I am looking through the viewfinder the LCD will fog up from my breath.

Sounds to me like they are trying to screw you. Can you skip Henry's and call direct?

OMG YES! EXACTLY!! I can't tell you how often I fog the eye piece up with my breath let alone sweat/eye junk/etc etc etc... and I KNOW there was crap under it, I mean I use this thing every single day day in day out, inside, outside, everywhere, it is easily explainable junk in there.
This WAS the service center that I talked to, I cut Henry's out of the loop, that would only lead to a dead end taking the repair guy's word based on a "sticky" strap and some crud on the OUTSIDE of the camera.

geez, PR, are you legs tired from all the run around you are getting on this? I think you need a new 70D. Maybe the Canon rep will see this thread and be nice to you because their authorized repair people aren't.

Very tired Ron And I miss my camera... terribly I honestly feel like crying over this every time I hit a wall and I'm NOT a crier, so beyond frustrated at this point.

 

[lambertpix]

Ok, just got off the phone with them and ARGH!!!!!!!!!

His assessment of it being "liquid" damage (he was very specific it was liquid NOT water) was based on my strap feeling sticky?? and some dry residue of some description under the eye cup and on the diopter dial?? Really? If I was trying to pass off liquid damage I think I'd at least take the strap off and clean the camera up. They haven't even opened the camera yet and weren't going to until I approved the repair, PFFFT!?!?!?!?

After our conversation he agreed to have someone open it and look inside... next week.

Ok, this is bunk on any number of levels. The whole "water damage" claim stunk to begin with, because it's unlikely you'd incur water damage without knowing it. I've owned a 30D, 40D, and 7D -- none of which are "weather sealed" per Canon, but which do have some amount of protection from light water exposure. I know they changed the design of the 60D a bit from the earlier x0D models, but I'd still expect it to be in about the same ballpark, sealing-wise. I traded up from the 30D to the 40D pretty quickly, but I've put a lot of miles on the 40D and 7D - literally and figuratively, and I've never had an issue with moisture. I've never tried shooting in the rain, obviously, but if you use a camera outdoors at all, it's going to be exposed to moisture of some sort -- here's a failed waterfall shot where mist was blowing off the falls onto my lens. This sort of thing is not expected to knock out a camera like yours:



But on top of that, for the bozo to try to tell you water damage without even opening the camera?? I'm miffed, and it's not even my camera! I think it's time to go public. I bet if you put your notes together, you'd be able to come up with a pretty scathing chronology that makes Henry's (at least) look pretty crooked. I wouldn't be a bit surprised if a site like Petapixel wouldn't pick up a story like that, and I bet you'd find a FedEx truck in your driveway / canal in pretty short order.

You deserve better.

 

[robbins.photo]

Ok, just got off the phone with them and ARGH!!!!!!!!!

His assessment of it being "liquid" damage (he was very specific it was liquid NOT water) was based on my strap feeling sticky?? and some dry residue of some description under the eye cup and on the diopter dial?? Really? If I was trying to pass off liquid damage I think I'd at least take the strap off and clean the camera up. They haven't even opened the camera yet and weren't going to until I approved the repair, PFFFT!?!?!?!?

After our conversation he agreed to have someone open it and look inside... next week.

What a dick. The 60D has some weather sealing, granted it's not super but it has some. Not to be gross but the eyepiece stuff could be sweat. I know also that when It's hold/cot and I am looking through the viewfinder the LCD will fog up from my breath.

Sounds to me like they are trying to screw you. Can you skip Henry's and call direct?

OMG YES! EXACTLY!! I can't tell you how often I fog the eye piece up with my breath let alone sweat/eye junk/etc etc etc... and I KNOW there was crap under it, I mean I use this thing every single day day in day out, inside, outside, everywhere, it is easily explainable junk in there.
This WAS the service center that I talked to, I cut Henry's out of the loop, that would only lead to a dead end taking the repair guy's word based on a "sticky" strap and some crud on the OUTSIDE of the camera.

geez, PR, are you legs tired from all the run around you are getting on this? I think you need a new 70D. Maybe the Canon rep will see this thread and be nice to you because their authorized repair people aren't.

Very tired Ron And I miss my camera... terribly I honestly feel like crying over this every time I hit a wall and I'm NOT a crier, so beyond frustrated at this point.

Oh, one other suggestion, when you call back and you get the manager on the phone, first thing to say is, "Ok, I need to let you know this call is being recorded. Now then... "

Doesn't really matter if your recording the call or not, but boy you'll be stunned at how much further you'll get and how much more helpful they can be once they think that there is going to be an actual record of the conversation.

 

[lambertpix]

geez, PR, are you legs tired from all the run around you are getting on this? I think you need a new 70D. Maybe the Canon rep will see this thread and be nice to you because their authorized repair people aren't.

I was wondering about the same sort of thing. According to Henry's web site, PR's repairs are being handled by a "Henry's-authorized" shop -- not a "Canon-authorized" shop:

Repairs - Henry's best camera store in Canada

Like I mentioned, this seems like the sort of story lots and lots of prospective Henry's customers should hear before they shop there -- and sure as h@ll before they purchase an extended warranty.

If I were a manager at Henry's on the other hand, I think I might appreciate one last chance to make this all up to you before your story wound up blowing all over Canada.

 

[ronlane]

You could always buy a D4s with a 24-70mm lens from somewhere else (with a 30 day return policy), then take it in to Henry's and ask if they work on commission. If so, have them calculate the commission the lost for treating you like that.

Then go home and return the camera and lens.