tinkerbell86440
TPF Noob!
- Joined
- Aug 2, 2011
- Messages
- 2
- Reaction score
- 0
- Location
- Arizona
- Can others edit my Photos
- Photos NOT OK to edit
Lead in - Client calls to make appointment to discuss photos and costs. Appointment - Client comes in, we discuss costs, and view some photos. Client makes appointment for photo shoot for her senior portraits (parent makes all the agreements - verbal). The costs were the sitting (1-2 hours, clothing changes, in studio), also chose the CD for additional cost - NO prints. Senior comes in with mother and her choices for changes (including an animal - which was fine and agreed upon). Shoot takes about 1 3/4 hrs. Took about 200 photos. Parent pays for the photos, sitting. Makes another appointment for other senior in 1 week.
Edit photos, and sends lo-quality examples by email to parent about 3 days later. Did minor edits to about 10 photos, the "package" was to include 5 - 6 full edits. Minor edited photos are posted to viewing site 1 day later. We are at 5 days after shoot. Client knew they were supposed to contact me to pick the full edits in the next 2 days by the next appointment. No contact - Appointment day for second shoot, after waiting for 1 hour - called client and left message. No contact, emailed client next day. We are now at 8 days. Emailed client a couple of more times, and called 3 times - only messages left over the next 2 weeks. Three weeks go by!! In the meantime I have completed numerous other sessions. The client emails me about 1 additional week later (4 weeks) saying they didn't like the photos (they were basically not edited) and wanted their money back! I edited a few anyway and emailed them to the client to show what they could look like (they were not bad photos, the backgrounds were 'plain' colors and I put the subject on specific backgrounds related to clothing). 1.5 weeks later, same thing they were "horrible" and "fake" (well of course). So in the meantime, I checked seniors online fb account and saw she went out and got more photos on location (which I also offered). I refused to refund the entire amount only the amount for the CD. I explained that I did a lot of work, they initially approved and accepted, and that I couldn't refund the entire amount. Since I didn't have written contract (I do that now after the incident), but a verbal one - what was the 'legal' thing to do?
In addition the photos were pretty good, and I did get a release to use the photos for advertisements, etc. I am doing that and get a lot of compliments on them.
Edit photos, and sends lo-quality examples by email to parent about 3 days later. Did minor edits to about 10 photos, the "package" was to include 5 - 6 full edits. Minor edited photos are posted to viewing site 1 day later. We are at 5 days after shoot. Client knew they were supposed to contact me to pick the full edits in the next 2 days by the next appointment. No contact - Appointment day for second shoot, after waiting for 1 hour - called client and left message. No contact, emailed client next day. We are now at 8 days. Emailed client a couple of more times, and called 3 times - only messages left over the next 2 weeks. Three weeks go by!! In the meantime I have completed numerous other sessions. The client emails me about 1 additional week later (4 weeks) saying they didn't like the photos (they were basically not edited) and wanted their money back! I edited a few anyway and emailed them to the client to show what they could look like (they were not bad photos, the backgrounds were 'plain' colors and I put the subject on specific backgrounds related to clothing). 1.5 weeks later, same thing they were "horrible" and "fake" (well of course). So in the meantime, I checked seniors online fb account and saw she went out and got more photos on location (which I also offered). I refused to refund the entire amount only the amount for the CD. I explained that I did a lot of work, they initially approved and accepted, and that I couldn't refund the entire amount. Since I didn't have written contract (I do that now after the incident), but a verbal one - what was the 'legal' thing to do?
In addition the photos were pretty good, and I did get a release to use the photos for advertisements, etc. I am doing that and get a lot of compliments on them.