I think bh photo

Discussion in 'Photography Equipment & Products' started by bribrius, Dec 5, 2018.

  1. bribrius

    bribrius Been spending a lot of time on here!

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    Just lost my business.

    Not that they prolly care i dont buy much anyway and they are a pretty big outfit.

    Lets just say quick one day shipping turned into 4 shipments, and i still missing a lens.
    Sent them email , after email..

    For comparison. I ordered a few things from cameta camera, adorama, best buy. That was already here a week ago or more nice and organized.

    Even the paper from bh i still havent received. They sent me a single memory card in this big box though. ONE memory card, big box. Drugs over there or what?

    But for the pricing. You can get it elsewhere much quicker seeming and at lower cost. With much less headache.
    Sad, i used bh in past and had fairly good luck but they not performing too well right now.
    Sent them email after email.. "Oh we sorry".

    Really dont care if they sorry i want my lens and paper......


     
  2. Scott Whaley

    Scott Whaley TPF Noob!

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    I have purchased 2 Canon 7d cameras, 2 Canon 5d cameras, two telephoto lenses, and many, many, many memory cards and have never had a problem with shipping. It would be one of those odd things that just happen. I will continue to use them as I have in the past.
     
  3. waday

    waday Do one thing every day that scares you Supporting Member

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    I've had two problems with shipping just recently, where the items are not being delivered when they say they will be delivered. Probably haven't "lost" my business, but I'm definitely open to shopping elsewhere, since shipping times are going to be the same elsewhere.

    I used to go to B&H because it was free expedited shipping, if I ordered today early enough, they'd ship it and I'd get it tomorrow given my proximity to them regionally. Not any more. :(
     
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  4. greybeard

    greybeard Been spending a lot of time on here!

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    This time of year, all bets are off.
     
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  5. waday

    waday Do one thing every day that scares you Supporting Member

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    Personally, I don't accept this as a response, and we as consumers need to hold businesses accountable. If they offer a service, they need to deliver. Otherwise, what is it but false advertising.
     
  6. greybeard

    greybeard Been spending a lot of time on here!

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    If this were the norm, B&H would be out of business. I think this is an aberration and not the norm.
     
  7. JonA_CT

    JonA_CT TPF Supporters Supporting Member

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    Agree -- I loved being in one-day radius when they were doing that. Now, if what I want isn't on Amazon, I get it from Adorama, because they still offer the expedited shipping.
     
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  8. medic001918

    medic001918 TPF Noob!

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    I’ve also noticed the trend of not receiving orders quickly despite being one shipping day away. Sometimes it annoys me, sometimes it doesn’t. Depends on how bad I wanted it the next day I guess.
     
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  9. JonA_CT

    JonA_CT TPF Supporters Supporting Member

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    Amazon Prime has spoiled me, for sure. That's where the angst comes from, probably. I get frustrated when other companies don't pick and ship their orders within 24 hours (because Amazon nearly always does). It isn't a reasonable expectation for most supply chains, but it still annoys me. (Gap/Old Navy/Banana Republic are the worst that way...it takes them 4 or 5 business days to pick orders sometimes.)
     
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  10. otherprof

    otherprof TPF Supporters Supporting Member

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    About a year ago I had a similar delivery problem with an order of pipe tobacco from Pipes and Cigars. I didn’t complain to them, but a couple of weeks after the tobacco did arriv, I got an e-mail from them apologizing for the lousy service and providing a no-strings, no-minimum $50 gift card. They explained that they had “upgraded” their shipping software and it had been a disaster. I remain a loyal customer.
    As to B&H, my experience has always been great. You can run into some delays because they are closed - even their online ordering - on some Jewish holidays, including every Saturday.
     
  11. waday

    waday Do one thing every day that scares you Supporting Member

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    Agree, but with the caveat that Prime is a service that YOU PAY FOR, so you better get what you pay for.

    The thing is, when a company gets you used to it (and ADVERTISES it), then I expect it. So, I may not expect it from other companies, but I expect it from B&H when they claim free expedited shipping AND when they've delivered on that promise before. So, when they still claim it, but don't get me the item within the timeframe, I am a bit miffed.
     
  12. bribrius

    bribrius Been spending a lot of time on here!

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    Or if they send out in like 5 boxes of little things over 2 or 3 weeks instead of a single on time box?
     

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