Manfrotto's customer service is top notch!

[shefjr]

So I just wanted to post how happy I am with Manfrotto's customer service. I recently sent my Kata Bumble Bee 222 in for repairs. The main compartment had a rip in the mesh right along the zipper. Since it was within the allotted five year warrantee period any repairs would be free. After they received the bag they said that they were going to just replace the bag and destroy the old one. I was sad to hear that because the tear to me was minor and I could pay someone to attach a piece of cloth or something over the whole mesh piece. After explaining that to the Manfrotto customer service guy, he initially gave me two options. One, they return the old bag or two, they could send me a new one. After a couple minutes of sweet talking, I convinced the awesome customer service guy to send me both.

I received my old bag back. Which after some minor sewing will be as good as ever and he sent me a new Manfrotto Pro backpack 50.
The cool thing is that I bought the Kata for $200 and change. I had to send the bag in to get serviced $40. So in total I paid, $250 let say all together. They ate the cost to reship my old bag and then sent me a brand new bag which on their website sells for $250!

This interaction with Manfrotto's customer service has made me a life long purchaser of their equipment. Oh! By the way, Kata was bought out by Manfrotto and they still honored the commitment to me.


Kata Bumblebee 222 This will hold my DX gear






Manfrotto pro backpack 50 This will hold my FX gear

 

[NancyMoranG]

Good to hear. Just ordered their 055 cx tripod yesterday.
Nancy

 

[tirediron]

Always nice to hear about companies that care about their customers!