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I just bought a Nikon D90 from Future Shop for a very good price. My question is how does the warranty work? Take it to Futureshop and they send it or does that only work if I bought there ESP. Or I send it myself to a Toronto Service Station? Would I have to pay shipping or they cover it?
Warranty looks like a big deal because D90's have common error issue that I herd off.
Heres one review (2 Weeks Ago) that scares me of Nikons service:
I bought a D90 and after 3 weeks the camera mounting ring separated from the camera. This happened with no impact or dropping of the camera. I took it out of the padded camera bag with a long lens mounted (70-200mm 2.8) and all but one of the lens ring screws stripped right out of the camera body. When this happened, the monitor screen cracked on the inside as though something ( like a wire) was attached to the lens mounting ring. I sent it to Nikon factory service with proof of purchase and explanation. I spoke with a Customer Service Rep and the Service Manager told him he felt it had impact damage since the mounting ring screws were stripped and the monitor had a crack. He said this even though there is not one scratch or dent on the outside of the camera body! He would not cover it under warranty. He was extremely uncooperative and basically suggested that I was lieing. I explained that I have owned a D70 and D70s for years and I know how to handle a camera. My belief is that the camera had defective lens ring screws but they would not give me the benefit of the doubt. They deny that anything is connecting the monitor and lens mounting ring to cause the internal crack of the monitor. I feel that Nikon warranty service is essentially worthless and they do not value long time customers.
Read more: Consumer complaints about Nikon
Warranty looks like a big deal because D90's have common error issue that I herd off.
Heres one review (2 Weeks Ago) that scares me of Nikons service:
I bought a D90 and after 3 weeks the camera mounting ring separated from the camera. This happened with no impact or dropping of the camera. I took it out of the padded camera bag with a long lens mounted (70-200mm 2.8) and all but one of the lens ring screws stripped right out of the camera body. When this happened, the monitor screen cracked on the inside as though something ( like a wire) was attached to the lens mounting ring. I sent it to Nikon factory service with proof of purchase and explanation. I spoke with a Customer Service Rep and the Service Manager told him he felt it had impact damage since the mounting ring screws were stripped and the monitor had a crack. He said this even though there is not one scratch or dent on the outside of the camera body! He would not cover it under warranty. He was extremely uncooperative and basically suggested that I was lieing. I explained that I have owned a D70 and D70s for years and I know how to handle a camera. My belief is that the camera had defective lens ring screws but they would not give me the benefit of the doubt. They deny that anything is connecting the monitor and lens mounting ring to cause the internal crack of the monitor. I feel that Nikon warranty service is essentially worthless and they do not value long time customers.
Read more: Consumer complaints about Nikon