- Joined
- Aug 19, 2016
- Messages
- 1,275
- Reaction score
- 832
- Location
- Mn
- Can others edit my Photos
- Photos OK to edit
I've also been on hold for 40 minutes with the internet company who claims I'm delinquent on an account that I auto-pay and have their confirmation that the debit was successful.
Retribution perhaps.
Don't you just love technology? Wonderful thing, unless it screws up. The stories I can tell you about my electric company. Back before pay-on-line or auto-pay, I would call it in. They charged me 24,800.00 over a 248.00 bill. I typed that correctly, the employee did not. A week of hell. Since then, I've been on the budget plan and auto-pay. Everything was fine. Until about a year ago. Came home from work and silence. WTF? All the neighbors had power. Called. Said I didn't pay the bill for 3 months. Funny, the money is missing from my bank account. Everyone I spoke to acted like I was a dead beat. Finally talked to a manager. He discovered their updated system was not recording my payments. Said the person responsible for turning it on or off was already out of my area, and service wouldn't be restored until the next day. THINK AGAIN! Long story short...it was restored within an hour.
There have been several other minor instances, but not once have I ever been compensated for my time or inconvenience. Lucky to get an apology. Tired of it! Good luck.