chris
No longer a newbie, moving up!
The effect that you are after is due to the lighting used to produce the soft, almost shadowless effect with even lighting. This is achieved by using large umbrellas or softboxes with studio flash units which is what you see reflected in the eyes.
The shot that you took appears to have been with a small direct flash (the pop-up flash on your camera?) resulting in the small highlight reflected in the eyes and the harsh shadows.
The shot that you took appears to have been with a small direct flash (the pop-up flash on your camera?) resulting in the small highlight reflected in the eyes and the harsh shadows.