Red1012
TPF Noob!
- Joined
- Jan 26, 2015
- Messages
- 9
- Reaction score
- 2
- Can others edit my Photos
- Photos NOT OK to edit
Thank you first off for reading and hopefully responding. I need advice as this is eating at me. If I was in the wrong I would like to know as I don't intentionally try to hurt anyone however I do state my mind and more so if I am paying for a service. I will note there was no contract and I did not sign any releases. I was handed a disk with full rights of images.
I booked a grow with me package (3, 6, 9, 12 month pictures along with a family session). I talked to the photographer about what I wanted and liked. She would state that I can have out changes, she allows as much time that is needed, everything sounded great. Fast forward to the first session my husband and I went. I explained that we had a pair of booties that we got in Ireland on our honeymoon when we found out we were expecting and that it is important to us to have a picture with our son with the booties (on or near him). When I received the pictures there were no bootie pictures. None. In fact there were no full body shots either. All were face shots or half body shots.
I contacted her and told her I was going to be honest I was disappointed that we had no bootie pictures and that we had no full body shots. I told her I felt as she rushed through the session as she had her family pictures after our appointment (something she told us when we got there). She immediately took offense and said that it is a distraction to have both parents there and only one should come and she did offer a reshoot. We declined because we were having family pictures in a week.
Family pictures were good. I even told her so.
Now 2 days before 6 months pictures I get a message to bring 1 outfit and stuffed animals. I replied I bought 2 outfits for the pictures. She said fine than forget the stuffed animals. I replied we will just bring the 1 outfit and stuffed animals as you request. I show up and my husband stays in the van as he doesn't feel welcomed to come in for the pictures. As I am changing my son into his outfit she calls her young (guessing 5 year old) down stairs to get her to make my son smile! She has her daughter toss a stuffed animal up in front of him and wiggle it in his face. Well he leans forward and falls off the suitcase she had him on. She caught him but now he is upset and scared and will not smile at all. Not that I expect all pictures to be smiles----but I didn't get a single one.
Regardless I told my husband about this and he was furious as she only wanted one person there and than she gets her daughter downstairs to toss animals around him (mind you she has not even attempted to get him to smile without her daughter there----as I was getting him dressed when she called her down).
I wrote her a very straight forward message stating we will no longer be using her photography:
I just wanted to let you know that my husband and I decided that we are not going to continue to use your photography. We were not completely satisfied with his 3 month shoot which you took complete offense and blamed it on the day/time (which you picked) and than said
not to bring my husband as it is a distraction. You also said that 3 months is not a milestone and more time and poses are done at the 6 month shoot.
The 6 month shoot I thought was extremely unprofessional. As I was getting my son dressed you called your young daughter downstairs to make my baby smile. Which I was in complete shock as you haven’t even attempted to take his pictures and to be honest I pay YOU to take his pictures not your daughter. My husband sat out in the van in your driveway as he was too big of a distraction and you only wanted one of us present. And than you have your daughter tossing stuffed animals up in front of my son and wiggling them in his face. Not appropriate. Not professional. That is something you would do maybe with a friend but never with a client. Not only that but having her wiggle those stuffed animals in his face of course he was going to lean towards them and fell off the suitcase which thankfully you caught him. However, in turn he was scared and did not smile the rest of the shoot.
When my husband found out that you had your daughter present but you did not want him present per your e-mail after the 3 month session he was furious. The whole idea of the grow with me sessions was to build memories. Happy ones. My husband doesn’t feel welcome to his sons pictures and I don't feel as you deliver what you promised from the beginning.
I mentioned I had purchased 2 outfits for his 6 months pictures and it seemed to be an inconvenience for you so I left one at home. We actually went the day after your session to get his pictures taken again so we could have the photos with the outfits that we wanted. When we were with this other photographer, they stated we could have outfit changes, never were rushed in and out, they also involved my husband in to a wonderful picture of having Oliver standing in front of him which is something I wanted. They knew this as they listened and asked what was important to us.
My suggestion to you is to sit down with your clients and discuss what is expected and what is going to be delivered. Go over it, put it in a contract, both sign it. This way it is black and white. Never once did you ask me what I wanted in a picture or what was important to us, the paying clients, to capture. Before paying for the package you were open, willing and seemed easy to work with afterwards not so much.
This was her response:
I feel that I have tolerated verbal abuse from you from the start. I have never had any client complain to me in anyway. I called my child down to try and make the experience fun and laid back for you and him. Since I feel completely uncomfortable and attacked my you. I agree I wish to not go forward being your photographer. I have been doing this for 15 years and never been so insulted in my entire career. No other photographer would have continued as I did. I do not however need criticism from you about my work or the way I conduct my business. You were constantly picturing in your mind certain. Images that didn't turn out how you pictured them and I feel you were never gonna be happy. As a photographer i work with what I have. I work with how the child/baby allows. Sometimes it doesn't work out sometimes it does. I had plenty of time to do as many outfits as you wanted. You said you would bring one. That was your call. I feel this was completely misconstrued by you I have remained professional and went above and beyond even though over a phone call you personally attacked me verbally attacked and insulted my work. I will mail you a refund of 150. For remainder of session package for 9 month and one year. I hope you find a good fit for you for those sessions.
I need your mailing address for the refund.
As long as you do. It continue to bash my business and myself I will issue the refund. I will be leaving for another country to shoot a wedding. So I will be unreachable until next weekend. I would appreciate an address so when I return I can mail your refund. I would also appreciate if you would simply reply with the address and refrain from another long and extremely insulting message. As I am agreeing to not go forward as your photographer and issuing you a refund for remaining two sessions. However if bashing of myself or my business happens on any social media outlet I will not honor your refund. I am sure you can respect that as I am doing everything I can to end our business together on any positive note.
First I don't think I was verbally abusive in any way. Straight forward. Yes. Second I never asked or demanded a refund just terminated her services. She offered refund which is good on her part but I feel as she is attacking me and telling me I can't leave a review based on my experience with her. Not that I was going to but I feel as I have that right.
Third I didn't sign a release and she has my sons pictures (and his first name) and our family pictures on her facebook business page. I do not want them on there. Do I have an attorney mail her a letter requesting them to be removed as she made it clear not to send her any messages?
I haven;t replied at all not even with my address..
Thank you
I booked a grow with me package (3, 6, 9, 12 month pictures along with a family session). I talked to the photographer about what I wanted and liked. She would state that I can have out changes, she allows as much time that is needed, everything sounded great. Fast forward to the first session my husband and I went. I explained that we had a pair of booties that we got in Ireland on our honeymoon when we found out we were expecting and that it is important to us to have a picture with our son with the booties (on or near him). When I received the pictures there were no bootie pictures. None. In fact there were no full body shots either. All were face shots or half body shots.
I contacted her and told her I was going to be honest I was disappointed that we had no bootie pictures and that we had no full body shots. I told her I felt as she rushed through the session as she had her family pictures after our appointment (something she told us when we got there). She immediately took offense and said that it is a distraction to have both parents there and only one should come and she did offer a reshoot. We declined because we were having family pictures in a week.
Family pictures were good. I even told her so.
Now 2 days before 6 months pictures I get a message to bring 1 outfit and stuffed animals. I replied I bought 2 outfits for the pictures. She said fine than forget the stuffed animals. I replied we will just bring the 1 outfit and stuffed animals as you request. I show up and my husband stays in the van as he doesn't feel welcomed to come in for the pictures. As I am changing my son into his outfit she calls her young (guessing 5 year old) down stairs to get her to make my son smile! She has her daughter toss a stuffed animal up in front of him and wiggle it in his face. Well he leans forward and falls off the suitcase she had him on. She caught him but now he is upset and scared and will not smile at all. Not that I expect all pictures to be smiles----but I didn't get a single one.
Regardless I told my husband about this and he was furious as she only wanted one person there and than she gets her daughter downstairs to toss animals around him (mind you she has not even attempted to get him to smile without her daughter there----as I was getting him dressed when she called her down).
I wrote her a very straight forward message stating we will no longer be using her photography:
I just wanted to let you know that my husband and I decided that we are not going to continue to use your photography. We were not completely satisfied with his 3 month shoot which you took complete offense and blamed it on the day/time (which you picked) and than said
not to bring my husband as it is a distraction. You also said that 3 months is not a milestone and more time and poses are done at the 6 month shoot.
The 6 month shoot I thought was extremely unprofessional. As I was getting my son dressed you called your young daughter downstairs to make my baby smile. Which I was in complete shock as you haven’t even attempted to take his pictures and to be honest I pay YOU to take his pictures not your daughter. My husband sat out in the van in your driveway as he was too big of a distraction and you only wanted one of us present. And than you have your daughter tossing stuffed animals up in front of my son and wiggling them in his face. Not appropriate. Not professional. That is something you would do maybe with a friend but never with a client. Not only that but having her wiggle those stuffed animals in his face of course he was going to lean towards them and fell off the suitcase which thankfully you caught him. However, in turn he was scared and did not smile the rest of the shoot.
When my husband found out that you had your daughter present but you did not want him present per your e-mail after the 3 month session he was furious. The whole idea of the grow with me sessions was to build memories. Happy ones. My husband doesn’t feel welcome to his sons pictures and I don't feel as you deliver what you promised from the beginning.
I mentioned I had purchased 2 outfits for his 6 months pictures and it seemed to be an inconvenience for you so I left one at home. We actually went the day after your session to get his pictures taken again so we could have the photos with the outfits that we wanted. When we were with this other photographer, they stated we could have outfit changes, never were rushed in and out, they also involved my husband in to a wonderful picture of having Oliver standing in front of him which is something I wanted. They knew this as they listened and asked what was important to us.
My suggestion to you is to sit down with your clients and discuss what is expected and what is going to be delivered. Go over it, put it in a contract, both sign it. This way it is black and white. Never once did you ask me what I wanted in a picture or what was important to us, the paying clients, to capture. Before paying for the package you were open, willing and seemed easy to work with afterwards not so much.
This was her response:
I feel that I have tolerated verbal abuse from you from the start. I have never had any client complain to me in anyway. I called my child down to try and make the experience fun and laid back for you and him. Since I feel completely uncomfortable and attacked my you. I agree I wish to not go forward being your photographer. I have been doing this for 15 years and never been so insulted in my entire career. No other photographer would have continued as I did. I do not however need criticism from you about my work or the way I conduct my business. You were constantly picturing in your mind certain. Images that didn't turn out how you pictured them and I feel you were never gonna be happy. As a photographer i work with what I have. I work with how the child/baby allows. Sometimes it doesn't work out sometimes it does. I had plenty of time to do as many outfits as you wanted. You said you would bring one. That was your call. I feel this was completely misconstrued by you I have remained professional and went above and beyond even though over a phone call you personally attacked me verbally attacked and insulted my work. I will mail you a refund of 150. For remainder of session package for 9 month and one year. I hope you find a good fit for you for those sessions.
I need your mailing address for the refund.
As long as you do. It continue to bash my business and myself I will issue the refund. I will be leaving for another country to shoot a wedding. So I will be unreachable until next weekend. I would appreciate an address so when I return I can mail your refund. I would also appreciate if you would simply reply with the address and refrain from another long and extremely insulting message. As I am agreeing to not go forward as your photographer and issuing you a refund for remaining two sessions. However if bashing of myself or my business happens on any social media outlet I will not honor your refund. I am sure you can respect that as I am doing everything I can to end our business together on any positive note.
First I don't think I was verbally abusive in any way. Straight forward. Yes. Second I never asked or demanded a refund just terminated her services. She offered refund which is good on her part but I feel as she is attacking me and telling me I can't leave a review based on my experience with her. Not that I was going to but I feel as I have that right.
Third I didn't sign a release and she has my sons pictures (and his first name) and our family pictures on her facebook business page. I do not want them on there. Do I have an attorney mail her a letter requesting them to be removed as she made it clear not to send her any messages?
I haven;t replied at all not even with my address..
Thank you
