The question has been asked as to why a new member doesn't just look something up on the internet or in a book and, unless it's due to laziness (which can happen, granted), the answer is most likely one of the following:
1. They don't know where to look. Sometimes new members are also new to the internet and don't KNOW how to use a search engine properly to get better results. Snapping at them doesn't show them how to do it, does it?
2. They have heard from friends that this is a great place and they'll find good help here. Snapping at them destroys that reputation.
3. They think that forums are places to ask for help. Hm. How could that be? "Brand new to photography, or brushing up on some of the basics? Dont be shy! Talk to other beginners and ask all your basic photographic questions here!" Snapping at them makes them wonder exactly where they went wrong.
4. They want to hear an answer from a real person, who has actual experience with the technique/camera/doodad in question. Snapping at them will just send them to another forum.
Marian