I have a problem with my Nikon D500.. please help

Discussion in 'Nikon Cameras' started by Photo Lady, Oct 10, 2020.

  1. Photo Lady

    Photo Lady Been spending a lot of time on here!

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  2. JBPhotog

    JBPhotog No longer a newbie, moving up!

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    The builtin sensor cleaning function works but does not remove oil or moisture spots, just light surface particles that can be shaken off. But the question then begs, where do those shaken particles go? Some get stuck to an adhesive like seal around the sensor glass but others can and do fall into the mirror box. Additionally, changing lenses can create very small metal particulates that fall into the mirror box and as the mirror flips up and down during a shutter opening sequence, then can and do get airborne and make their way onto the sensor glass.

    Nikon will use a wet cleaning method or sticky swab to clean the sensor glass so those troublesome little specs don't cover up photo sites during exposure. FWIW, cleaning the sensor glass is by magnitudes more nerve racking than a firmware update, one miss step and you end up with a scratched sensor glass for life unless you pay $$$ to have it replaced. There are lots of best practises tutorials on cleaning and many essential tools required which does imply an investment.
     
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  3. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    I will let Nikon do all of this.. My camera means everything to me!! It is great that am getting this knowledge,,, and for this i am thankful!!
     
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  4. NiagaraJim

    NiagaraJim TPF Noob!

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    Are you seeing the right function being hi-lighted? it maybe a misinterpretation of what the screen is showing you.
     
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  5. DarkShadow

    DarkShadow Birdographer Supporting Member

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    I do my own sensor cleaning pretty easy when you just take your time and be very mindful of the mirror on the DSLR. I had to do a wet clean on a brand New D610 and was def not a dust bunny but a lubricant stain. Dust is a pretty easy to clean sometimes just a rocket blower does the trick but lubricant stains is more difficult and can be a PITA plus streaking on sensor from to much wet solution or a poor quality cleaner. My local Camera shop was offering a bring in your camera for a free sensor cleaning which I thought was great for people not comfortable trying to do this them self.
     
    Last edited: Oct 13, 2020
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  6. Photo Lady

    Photo Lady Been spending a lot of time on here!

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  7. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    I go to delete.. on playback menu then it takes me to selected or delete ALL..i say ALL and it takes me to SD Card ...then it says all images will be deleted.... OK? Cureent..yes or no ... i say yes... nothing happens.. i say No then it goes to DONE
     
  8. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    i have to let Nikon do it.. too nervous for this..
     
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  9. DarkShadow

    DarkShadow Birdographer Supporting Member

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    Not a bad idea to just let Nikon handle the issue, update the firmware and clean the sensor and the turn around time should be pretty quick too.
     
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  10. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    Thank you..yes i made up my mind..At least i learned what i need to know about the repair and tune up.. i know what to ask for..lol
     
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