I have a problem with my Nikon D500.. please help

Discussion in 'Nikon Cameras' started by Photo Lady, Oct 10, 2020.

  1. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    when i deleted photos on my Nikon D 500 i used my computer to wipe the SD card clean,, when i went on a short trip i decided to wipe the card clean manually .. well it says do you want to delete all photos on the camera.. i say "yes" it does not do it.. I say "No" and it wipes it clean... i contacted the person i purchased the camera from and they said it sounds like a software problem.. i should install updates from Nikon.. does this sound logical... I went to the site and it has many updates.. i don't know which one to choose from the list... thanks for any help offered..


     
  2. dxqcanada

    dxqcanada Been spending a lot of time on here!

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  3. Strodav

    Strodav TPF Supporters Supporting Member

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    Something doesn't sound quite right. My recommendation is to go into menu then select the little wrench, scroll through to "Reset All Settings" and reset. Note: you have to use the OK button on the lower left side of the screen. In the same wrench menu go to "Format Memory Card", select the card slot with your memory card and reformat it. Again use the OK button lower left. Finally, in the same wrench menu go to "Firmware Version" and check to see if you have the latest. Mine is at C 1.20 and LD 2.018. You can go to Nikonusa.com and in the upper right search for D500 -> D500 Firmware Updates, then just follow the directions. Good luck, it's a great camera especially for wildlife / birding.
     
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  4. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    thanks so much.. will do///
     
  5. dxqcanada

    dxqcanada Been spending a lot of time on here!

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    C = Firmware
    L = Lens Distortion Control Data
     
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  6. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    thanks for every ones help.. i will need some time now to figure this out.. i am so afraid of messing with my camera.. so i need to read everything over and over.. before i proceed..
     
  7. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    mine is at c 1.15 LD is 2.017
     
  8. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    so should it be given the latest version.. could this be the problem..also can SD cards be out of whack... i have been using these two cards a long time...thanks again
     
    Last edited: Oct 10, 2020
  9. dxqcanada

    dxqcanada Been spending a lot of time on here!

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    The Nikon firmware page it does not mention a fix for reversed Delete options.
    As Strodav said ... strange.
    Having the current firmware is always a good thing anyway.
     
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  10. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    I quess i will contact Nikon directly and ask...thanks again..
     
  11. Strodav

    Strodav TPF Supporters Supporting Member

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    Your current firmware version cannot be causing this issue. Recommend you reset the camera to factory settings. Don't worry, you can't mess anything up by doing this. Then format your memory card. The only possible issue here is you will lose any images you may have on the card. BTW, you might want to re-seat the card in the slot just to make sure it's making good contact. You should be good to go at this point. The firmware update is recommended, but not needed to get your camera going again.
     
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  12. Photo Lady

    Photo Lady Been spending a lot of time on here!

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    what exactly does the firmware update do to improve the camera.. just curious.. but i will right now do the factory settings.. i think i will also purchase a couple new memory cards.. i won't lose any photos because if i do the opposite that it asks.. do you want to delete all photos..i say NO.. then it deletes all the photos... i thought maybe this was a flaw within the camera.. do you think this will change this flaw...thanks again.. i appreciate it very much....yikes i just reset the settings.. it would not reset when i said yes reset.. i said no and it reset... now i find two items with the same problem
     

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